When I turn on our MultiVoIP, the power, boot, TX and RS indicators stay on and the device doesn’t initialize.

ADDITIONAL INFORMATION:

When I use the software MULTIVOIP V 1.07, It connects to the device and shows this message: "CRC check error in memory" and when I click accept, it shows this other message, "error in config read".



RESPONSE:

The boot light remaining lit constantly usually indicates that the MultiVOIP firmware is corrupt. Document "ngav_with_boot_light" contains instructions on a procedure for reloading firmware that will often resolve a problem with a MultiVOIP not booting properly. Here is a link to the document:


https://webfiles.multitech.com/resolutions/documents/voip


If after a reload the firmware is not helping, please also try to download the boot code and then upgrade software with the "Factory Default" selected.