We have seen instances where the FaxFinder modems stop responding to calls and the unit needs to be power cycled to work again.

Upgrade to modem firmware 1.32M or greater. Here is a link to the latest firmware:

http://www.multitech.com/en_US/SUPPORT/Families/FaxFinder/firmware

If this does not fix the problem, please contact Tech Support at:

support@multitech.com
800-972-2439 or
763-717-5863