The RASFinder answers on the first ring regardless of the setting in the software.

The Beta version 3.19 will fix the ring problem. Some things to note when upgrading firmware:
Use the serial cable to the command port and change the Configuration Port Setup so that the software is using the serial connection to the Command Port (not IP). Remove all the Users from the Remote User Data Base and Download the change. Then be sure to locate the media or file that you installed your previous version of software with (only needed as a precaution). Uninstall the previous version of software. Then install RASFM319.exe. At the end of the installation click No to Download Defaults and click No to Upgrade Firmware. Finish the install. Then go back into the software and Upgrade.