Merge vs Replace Contact Records ( Existing Contact Records with Similar Information Appear to be Lost or are now Missing )

When importing contacts, there is an option to either "Merge" or "Replace" existing contacts.

"Replace" means all existing contact records in the list you are working with will be deleted and replaced by the contents of the CSV file you are importing.

"Merge" means contact records in the CSV file you are importing from will be added to the existing contact list you are working with, as long as both the Fax number and Name fields do not match an existing record.

When selecting Merge, in the scenario where both the Name field and Fax Number field of an entry in the CSV file matches a current record in the FaxFinder, the Phone Number and Organization information of the current record will be over written with the Phone Number and Organization values from the CSV entry.