In Mac OS 9.1 or 9.2, uninstall ARA 4.x, install ARA 3.5 to avoid dial-up bug

Mac OS 9.1 and Mac OS 9.2 install ARA Client Server 4.0 which has a bug that causes a disconnection within 1 minute after connecting to an ISP that uses server equipment that rejects the LCP Magic-Number option. An example of such equipment is MultiTech Systems' RASExpress that ships with MultiTech's CommPlete systems.

This document explains how to remove the ARA Client Server 4.0 and install ARA Client Server 3.5 which does not have the disconnection bug. It also assumes you have access to the ARA Client Server 3.5 software installer. Currently the ARA Client Server 3.5 software installer is only found on the Mac OS 9.0 install CD. Do not remove ARA Client Server 4.0 if you do not have the ARA Client Server 3.5 software installer.

I. Removal of ARA Client Server 4.0
NOTE: Removal of ARA Client Server 4.0 will not affect Modem Preferences nor Remote Access Preferences. It may also be removed such that the Modem Scripts are not removed (and they won't need to be re-installed later if they are not removed).
1. Removal by using the installer in the Mac OS 9.1 or Mac OS 9.2 install CD or the Mac OS 9.1 Update or Mac OS 9.2.1 Update disk image:
a. Open the "Software Installers" folder and open the "ARA Client Server" folder within.
b. Open the "Remote Access PS Install" file by double-clicking on it. This will open the Installer application.
c. After clicking on "Continue..." and "agree", you will see the installation options screen. Select "Custom Remove" from the pop-up list in the upper-left corner.
d. Select (check) only the "Apple Remote Access 4.0 for Power Macintosh" option.
e. Select the appropriate destination disk from which to remove the ARA 4.0 software and then click on "Remove" to remove the software.
f. Restart.
2. Removal by hand:
a. Remove the following files either by putting them in a temporary folder or in the Trash:
"System Folder:Apple Menu Items:Remote Access Status"
"System Folder:Control Panels:Dial Assist"
"System Folder:Control Panels:Modem"
"System Folder:Control Panels:Remote Access"
"System Folder:Control Strip Modules:Remote Access Control Strip"
"System Folder:Extensions:OpenTpt Remote Access"
"System Folder:Extensions:OpenTpt Serial Arbitrator"
"System Folder:Extensions:Remote Only"
"System Folder:Extensions:Location Manager Modules:Remote Access ALM"
b. No need to restart until after the ARA Client Server 3.5 software is installed.

II. Installation of ARA Client Server 3.5
1. Installation by using the installer in the Mac OS 9.0 install CD:
a. Open the "Software Installers" folder and open the "ARA Client Server" folder within.
b. Open the "Personal Server Installation" file by double-clicking on it. This will open the Installer application.
c. After clicking on "Continue..." and "agree", you will see the installation options screen. Select "Custom Install" from the pop-up list in the upper-left corner.
d. Select (check) only the "Apple Remote Access 3.5 for Power Macintosh" option.
e. Select the appropriate destination disk to which to install the ARA 3.5 software and then click on "Install" to install the software.
f. Restart.
2. Installation by using the installer not on the Mac OS 9.0 install CD:
a. Open the "Personal Server Installation" file by double-clicking on it. This will open the Installer application.
b. After clicking on "Continue..." and "agree", you will see the installation options screen. Select "Custom Install" from the pop-up list in the upper-left corner.
c. Select (check) only the "Apple Remote Access 3.5 for Power Macintosh" option.
d. Select the appropriate destination disk to which to install the ARA 3.5 software and then click on "Install" to install the software.
e. Restart.