Products, People, Production
By Terry Boe, Vice President of Operations
I have been an employee at MultiTech for 33 years. As the V.P. of Operations, my main focus has been overseeing day-to-day operations and ensuring the development and implementation of the necessary equipment, resources and people to meet both the current and future needs of the business, as well as managing the supply chain demands and making certain we have the needed parts to build our products.
When people ask me what it is that I love about this company and what has made it so successful, I share that it is all about the people, the products, and the production.
If you like what you’re doing and you like the people you’re doing it with, it’s what gets you up every morning. People like working here. If you look at the tenure of our people, especially in the manufacturing plant, it far exceeds the industry average. It’s a good company. We’re family oriented. People are empowered to do their jobs with minimal oversight and they rise to challenges when asked.
Our business has grown significantly over the past 12 to 18 months, and there have been many changes. It’s a constant adventure. I like that I’m not putting a round peg in a round hole all that time. Things are always changing - always evolving - and that’s what brings me back. I really do enjoy what we are doing.
Our products have evolved as well, and I have had a front row seat to watching them expand. We’ve developed products that hit the right verticals and the right markets. We manufacture right here in the U.S., and all in one single location, and that’s very important. We went through a cycle 10 to 15 years ago when everything was going offshore, but now it’s swinging back. You get what you pay for, and people now are wanting to source domestically. That’s served us well over the years.
MultiTech has not been without challenges. 2018 was a very difficult year; probably the most difficult since 2010. We had heavy allocations and lead times were pushed out. The Internet is partially responsible. It used to be that you could make a cell phone or a modem and connection was easy, but now every TV, every cell phone, every car, everything people use has some kind of connectivity added to it.
Because of connectivity requirements, the demands on the manufacturers of the raw material have gone up significantly. It has caused less available parts for businesses like MultiTech who need them. That’s why it’s crucial to have a very diverse supply chain. Regardless of the complexities that are presented, we need to be adaptable and establish solid relationships with suppliers, whether they be within distribution channels or direct. We need the ability to adapt and change and supplement inventory and supply chain from multiple sources, even if it means taking a slight hit on pricing. It is sometimes more important to have immediate access to parts than to save a penny or two.
I’m excited to launch new products and grow the business, and from a bigger picture, the service and products we provide. If all I did was come to work and build a little box and ship it out the door, it wouldn’t be that satisfying. It is fulfilling to know that the products we are building have so many applications. They are used in the agricultural arena to save water and help the environment. Our products are utilized in the medical industry to help patients have a better standard of living. Our products are making a difference. And that’s what fuels the passion and desire each day I come to work.