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By Bruce Anderson, Repair Manager

I’ve been at MultiTech 35 years, and been repair manager for the last one and a half.

I went to Control Data Institute and was in a job search program when I got done. I was lining up interviews one day and someone came back from an interview, handed me a MultiTech application and said, “This job is not for me, but I think you’d fit in well over there.”

I started as a production technician, moved on to tech support, did that for quite a few years, then moved to the engineering test lab, doing testing for engineering before it released different products. Several years later, I ended up back in tech support again, and now I’m the repair manager. I’ve been around.

I liked the tech support, talking and dealing with customers — as long as they’re happy or you can make them happy. Repairs, I’m still learning. It’s a lot different than repairing stuff 30 years ago; it’s a lot harder to troubleshoot nowadays. The new challenges would be the best part about it.

There have been a lot of changes over the years, but it’s always been the people who have kept me here — a lot of good bosses and a lot of good people. In the early days it was more like a family than anybody could ever believe, at least in the group of employees I was with. It’s been a ride.

What’s kept MultiTech successful has been the quality of the products. I think they stay pretty organized. I always hear that communication is bad at some companies, but I think we've done a pretty good job overall.

For the future, I’m excited about our new products. I think we can do it in a less expensive way from the customer side, so we’re growing because of that. Because more customers can afford to use this kind of equipment, I think it’s going to be linked together. We’re way out ahead of it, and as long as we can stay here, it’s just unbelievable.

This fall I visited a farmer I had worked for 40 years ago, and they actually had MultiTech equipment in their combines. They were combining at night and I could watch the fields going away on an Internet map as they went. They had it all programmed in and were actually linking with some of our equipment while doing it. I had no idea — I don’t work on that side of stuff so I don’t see that. It was pretty interesting.