Product Support
Creating innovative IoT solutions isn’t always easy. Here are some resources for product support and our team is always standing by to assist.
Security
MultiTech monitors industry news and announcements to identity security issues that may impact our devices and operating systems and strive to provide the information and tools to keep your deployments secure and online. The latest security advisories are posted on the RESOURCES tab to the right.
Download our Cybersecurity White Paper: Using NISTIR 8228 to evaluate IoT Device Cybersecurity
Replacement Parts & Accessories
FaxFinder Support
Support for FaxFinder fax servers is handled by the dedicated FaxFinder organization.
You can access information and support from FaxFinder by visiting www.faxfinder.net or calling the FaxFinder hotline at (763) 777-1124
Support Portal
Experienced team members able to provide answers:
- Implementation and design
- Troubleshooting mission-critical problems
- Product configuration
- Certification questions
- Firmware upgrades
- Sales, customer service, and repair questions
Product warranty
Register your model’s warranty to ensure you receive all the benefits of owning a MultiTech product. Locate your model’s serial number and suffix now to expedite the process.
Developer Resources
Our Developer Forum gives you access to developer resources and the development community.
Find application examples, post in and search the forum, and establish your own developer network
Approvals and Certificates
MultiTech Products: CE Marking and Radio Equipment Directive (RED)
Product, Provider and Associated Bulletins
VERIZON LTE UPDATES
- Important Product Bulletins for Verizon LTE Cat 1 Devices
- MultiTech Products Impacted:
MultiConnect® Dragonfly™ Embedded Cellular SoM’s and Modems
(models MTQ-LVW3-B01, MTQ-LVW3-B02 and MTQ-LVW3-B02.R1) - SocketModem® Cell Embedded Cellular Modems
(models MTSMC-LVW3, MTSMC-LVW3-U and MTSMC-LVW3.R1) - MultiConnect® Conduit® AP Access Points
(models MTCAP-LNA3-915-001A and MTCAP-LNA3-915-001L)
- MultiTech Products Impacted:
