Multi-Tech Product Support
At Multi-Tech, we're committed to providing you personalized attention and quality service while providing you a quick response to your product support needs. We have several options of support for you to choose from.
Support Portal
Multi-Tech's new Support Portal gives you the ability to easily submit technical support questions, track the status of your support cases and view a history of all your previous cases. The Portal is designed to provide answers and solutions for your most complex questions ranging from implementation, troubleshooting mission-critical problems, product configuration, firmware updates and much more.
If you need technical support, create an account and submit case on the Support Portal.
Support case requests are monitored from 8:00 am to 5:00 pm CT, Monday through Friday (except holidays), and are handled in the order they are received.
Installation Support Services
Multi-Tech’s Installation Support Service delivers priority service to guide you through the installation process for our products.
You will receive priority service with the ability to remotely work one-on-one with an experienced Multi-Tech technical support engineer, who will guide you through the installation process. Once Installation Support Services are purchased, our technical support team will respond within 2 standard business hours to assist you with an installation or schedule a time that meets your needs.
Benefits:
- Provides priority service
- Quicker response times
- Dedicated one-on-one phone installation support
How to Buy:
In order to purchase an Installation Support Service Agreement, you will need to have a
Multi-Tech ID*.
Installation Support Service Agreements can be purchased at www.multitech.com/buyinstall.go.
The cost for this Installation Support Service is $80.00 per installation instance. Once you have activated the service agreement, you will have 30 days to complete the Installation Support Service. The service provides up to 2 standard business hours of one-on-one remote installation support with one of our technical support engineers.
Installation Support Service Agreements may be purchased in advance. Service Agreements must be activated and associated to a case on the Support Portal within 90 days to prevent them from expiring.
*To obtain a Multi-Tech ID, simply go to the Multi-Tech Online Support Portal and create an account. Once you’ve created an account, you will have access to the Online Support Portal and the ability to purchase Installation Support Service Agreements.
Installation Support Services are available from 8:00 am to 5:00 pm CT, Monday through Friday (except holidays).
Search the Knowledge Base
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.
Contact Support
For faster service, we suggest you create a support case on our Support Portal.
U.S. & Canada number: 763-717-5863
Answered Monday - Friday
8:00 am to 5:00 pm Central Time
(Daylight savings observed when in effect)
International number: +763-717-5863
Answered Monday - Friday
8:00 am to 5:00 pm Central Time
(Daylight savings observed when in effect)