FaxFinder® Resolutions

Updated: 3/24/2009 1:34:02 PM

Can I plug the FaxFinder into PoE (Power over Ethernet) Gigabit Ethernet switch port

Products: FF820, FF220, FF420

Updated: 3/17/2009 3:55:14 PM

Is this FaxFinder rack mountable

Products: FF820, FF420

Updated: 3/16/2009 2:14:53 PM

Is it possible to have faxes go to email and the shared directory, or if they can just go to one or the other

Products: FF220, FF420, FF820

Updated: 3/16/2009 2:20:37 PM

Is it possible to fax from behind our company's firewall

Products: FF220, FF420, FF820

Updated: 3/16/2009 2:21:33 PM

Is there a way to share address books between users on the FaxFinder

Products: FF220, FF420, FF820

Updated: 3/16/2009 2:56:04 PM

Is there are a way to change the 'From' fields while sending a fax, like name, address etc. from the FaxFinder client API's

Products: FF220, FF420, FF820

Updated: 3/16/2009 2:55:23 PM

Can the SMTP server name can be an IP address instead of a name

Products: FF220, FF420, FF820

Updated: 3/16/2009 2:53:46 PM

Is there a way to place multiple entries in the Email Address field If I try to add another email address after a semicolon, the fax/email doesn't go to either user.

Products: FF420, FF220, FF820

Updated: 3/16/2009 2:54:34 PM

We have used the unit for a couple months with no issues. Then we noticed when we call a DID number, the light stays off, and we get a busy signal almost immediately. How do we troubleshoot this

Product: FF110

Updated: 2/2/2009 4:55:11 PM

Is there a way to set 4 modems for inbound and 4 modems for outbound

Product: FF820

Updated: 2/2/2009 5:08:03 PM

How do I add a 9 (nine) to each outbound fax sent

Products: FF220, FF420, FF820

Updated: 2/2/2009 4:58:45 PM

Our SMTP email server is not at the same site as the FF220. It has a VPN link to the site, will this work

Products: FF220, FF420, FF820

Updated: 1/30/2009 11:16:13 AM

Can the FaxFinder be configured to send a confirmation if a fax was sent successfully

Products: FF100, FF200, FF110, FF420, FF820, FF220

Updated: 1/14/2009 4:40:31 PM

Are there any known issues between PaperPort software and your Client 1.07.00 The Client worked fine before we installed PaperPort. Since the install however, the PaperPort software comes up every time we try to print to the FaxFinder.

Products: FF110, FF120

Updated: 1/13/2009 5:17:26 PM

Can I import a word document to use for a cover page

Products: FF100, FF110, FF200, FF420, FF820, FF220

Updated: 1/13/2009 5:05:53 PM

FaxFinder Configuration Guide: Panasonic TDA Phone Systems Inter-Operation.

Products: FF100, FF200, FF420, FF820, FF220

Updated: 9/30/2008 7:26:00 PM

We have recently installed a FaxFinder and are searching for a way to send automated, unattended faxes. We have the ability to do in-house programming with Visual Basic .Net, C#, and VB Script.

Products: FF200, FF100, FF110, FF220, FF420, FF820

Updated: 9/25/2008 3:04:39 PM

We want to mass fax to groups of users. Can we create groups in Outlook and have them show up in the Fax Finder address book

Products: FF100, FF110, FF200, FF420, FF820, FF220

Updated: 9/16/2008 3:07:53 PM

Fixed - If a name server was incorrect or it took more than 5 seconds to resolve, an orphaned socket was created. Over time this would prevent the FaxFinder from sending email if the email server was a DNS name.

Products: FF820, FF120, FF220, FF420

Updated: 9/16/2008 3:07:42 PM

Fixed - File sharing problems connecting to a Windows 2003 server.

Products: FF820, FF120, FF220, FF420

Updated: 9/16/2008 3:07:30 PM

Fixed - If the time zone is set for UK (GMT offset 0) and DST is unchecked in the Administration/Time configuration page, the FaxFinder would receive an error and communication with the FaxFinder would be lost.

Products: FF820, FF120, FF220, FF420

Updated: 9/16/2008 3:07:12 PM

Fixed - Auto Discovery could not default a user id and password to factory defaults if the userid had been changed to anything other than admin.

Products: FF820, FF120, FF220, FF420

Updated: 9/16/2008 3:06:54 PM

Fixed - An extension with leading 0s (0320) does not route correctly. The leading 0 was stripped from the number when searching the phone book for the extension.

Products: FF820, FF120, FF220, FF420

Updated: 9/16/2008 3:06:40 PM

Fixed - DTMF routing of more than 9 digits failed to go to the correct person in the phone book. The fax was routed to the POTS modem it was received on.

Products: FF820, FF120, FF220, FF420

Updated: 9/16/2008 3:05:57 PM

What can cause an 'SMTP Invalid Response' email status

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 9/16/2008 2:50:11 PM

We have installed many FaxFinder clients successfully, but we have one client in particular that installs ok, but fails when launched. The user is getting a 'Cannot convert to long' ABEND error.

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 9/11/2008 7:49:42 AM

Inbound faxing is working perfectly, but we consistently get 'No Dial Tone' errors when trying to send outbound faxes. I can't believe there's no dial tone, since inbound faxing is working.

Products: FF420, FF200, FF220, FF820, FF100, FF110

Updated: 8/25/2008 10:56:48 AM

Does your Client do priority faxing

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 8/21/2008 8:30:35 AM

What are the UserID, ext# for Does the Fax Finder work only with Outlook

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 7/9/2008 3:29:42 PM

We would like to have one GUI for our entire system and would need the ability to produce a file or an API to provision the unit. Can you provision the unit from a file (i.e. not using the web interface)

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 7/30/2008 9:09:32 AM

We want to upgrade from a 100 to a 200. After exporting the config from the 100 and trying to restore to the 200 we get an error that the files are not from the same model. How can we import the phone book so we don’t have to reenter it all

Products: FF200, FF100

Updated: 7/28/2008 10:48:12 AM

We get two errors when trying to install the client software on to a Windows XP SP2 machine. error in function daddpriner2 error code 126 and error during call dinstallblackiceprinter error 4.

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 7/22/2008 1:08:37 PM

I'm having a problem with users getting a message that they need to have full access to the print driver in order to use the client.

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 7/16/2008 9:20:58 AM

How can I select a specific port to use when sending faxes

Products: FF420, FF820

Updated: 7/16/2008 9:21:40 AM

I am trying to archive a copy of all outgoing faxes, is there a method for doing this

Products: FF420, FF220, FF820

Updated: 6/25/2008 11:14:20 AM

I have set up a user with a new PC. Is there any way to copy the address book from their old PC to the new PC

Product: FF200

Updated: 6/25/2008 11:13:46 AM

Do you have details on setting up the send to network folder option

Products: FF420, FF120, FF220, FF820

Updated: 6/25/2008 11:16:46 AM

Does the client machine have to stay connected for the entire time that faxes are being sent For example, if I’m sending a fax to 200 recipients does my laptop have to stay connected to the network for the duration of all 200 faxes

Products: FF420, FF100, FF110, FF200, FF220, FF820, FF120

Updated: 6/25/2008 5:37:04 PM

I upgraded the firmware and since doing so I can no longer access / ping the web interface.

Products: FF110, FF100, FF200

Updated: 6/20/2008 11:53:10 AM

I would like to change the email that is generated for incoming faxes. Can I to insert the date into the subject line, Is there anyway to edit the email (template or configuration) to make this happen

Products: FF820, FF100, FF110, FF200, FF220, FF420

Updated: 6/20/2008 9:08:18 AM

I'm trying to get the FaxFinder authenticated to Gmail. They use TLS for authentication, how do I get this to work

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 6/2/2008 3:30:37 PM

Do the FaxFinders support NEC Aspire PBX routing

Products: FF120, FF220, FF420, FF820

Updated: 6/2/2008 10:16:04 AM

How can I eliminate / disable the client logs

Products: FF110, FF100, FF200, FF220, FF420, FF820

Updated: 6/16/2008 3:46:27 PM

Is there a way to setup a FaxFinder 820 to send it's fax logs to a syslog device

Products: FF820, FF100, FF110, FF200, FF220, FF420

Updated: 6/11/2008 11:53:32 AM

Can the FaxFinder receive DID digits and route the digits to the email address

Products: FF420, FF220, FF420, FF820, FF120

Updated: 5/27/2008 4:36:46 PM

We only have one POTS line, how do I turn off / disable the other three ports

Products: FF420, FF200, FF820, FF220

Updated: 5/27/2008 4:36:02 PM

I am unable to update our FaxFinder with the firmware update on your site. After following the directions many times and trying a reboot I am still unable to update the machine. Then I get an error.

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 5/21/2008 3:43:11 PM

Some entries in the FaxFinder fax log indicate 'voice' as the result, what does this mean

Products: FF220, FF120, FF220, FF420, FF820

Updated: 5/14/2008 9:29:24 AM

Can the FF120 connect directly to a DID line, like our FF110

Products: FF120, FF220, FF420, FF820

Updated: 5/13/2008 9:03:51 AM

The current listing doesn't have the proper login credentials so the login is failing, how can I re-add this faxfinder to the client device list

Products: FF200, FF100, FF110, FF220, FF420, FF820, FF120

Updated: 5/1/2008 12:00:43 PM

Is it possible to have faxes saved to an ftp site or SMB/CIFS share

Products: FF120, FF220, FF420, FF820

Updated: 4/30/2008 7:31:06 PM

When I enter an IP or domain name of the email server I get an 'error SMTP config entry' message.

Products: FF420, FF820

Updated: 4/30/2008 7:29:01 PM

What format do received faxes get emailed as

Products: FF200, FF110, FF420, FF820, FF220

Updated: 4/30/2008 9:14:36 AM

Can we configure the software to only send a failure notice after it gives up We’re getting a failure notice every time it attempts delivery and it makes it difficult to figure out which faxes have given up and which are having temporary problems.

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 4/30/2008 9:11:40 AM

Does the FaxFinder work with the Avaya Communications Manager 4.0 in the same manner that it works with the Avaya IP Office

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 4/30/2008 7:14:27 PM

Unable to send faxes from fax client, due to a UDP communications error.

Products: FF110, FF100, FF200, FF120, FF220, FF420, FF820

Updated: 4/30/2008 7:12:07 PM

We have seen instances where the FaxFinder modems stop responding to calls and the unit needs to be power cycled to work again.

Products: FF200, FF100, FF420, FF820, FF120, FF220

Updated: 4/24/2008 2:06:30 PM

How many phone book entries does the FaxFinder support

Products: FF220, FF420, FF820, FF120

Updated: 4/22/2008 3:30:43 PM

I am trying to find out if you have a Multi-Tech fax switch that would work on a 3Com NBX system

Products: FF420, FF820, FF220, FF120, CF220-DID

Updated: 4/22/2008 1:11:39 PM

Can we change the way the email receipts read We want them to report the name instead of the number...i.e. 'The fax was successfully sent to NAME' instead of 'The fax was successfully sent to Number'.

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 4/2/2008 4:03:31 PM

How many times does the Client retry outbound faxes and where can I configure this

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 4/16/2008 12:07:23 PM

What is the default password that is assigned to the users in the phonebook

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 3/5/2008 10:55:34 AM

The performance of modifying Phone Book Entries has been improved.

Products: FF120, FF220, FF420, FF820

Updated: 3/5/2008 12:16:05 PM

What is Smart Dial

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 3/4/2008 2:06:24 PM

Will your FaxFinder work with an AOL email server

Products: FF120, FF420, FF820, FF220, FF120

Updated: 3/31/2008 8:58:32 AM

How do I remove the standard cover pages from the FaxFinder Client so they don't show up in Send Fax Cover Page Style Drop Down List

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 3/28/2008 1:55:35 PM

Inbound routing some times does not work correctly. One week it will be fine and the following week it might mis-route (a few of ) the inbound faxes to a user that it should not have. We have a Shoretel phone system.

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 3/19/2008 11:01:32 AM

Do you have a FaxFinder setup document for use with the NEC IPK2

Products: FF220, FF120, FF220, FF420, FF820

Updated: 3/14/2008 2:21:15 PM

Occasionally we receive an error message when the FaxFinder client tries to start. An 'unexpected error occurred when attempting to modify print driver settings. Please restart FaxFinder client.' Is there anything else that can be done

Products: FF820, FF100, FF110, FF200, FF420, FF220

Updated: 2/7/2008 10:55:32 AM

I want to install multiple FF220's on the same PBX, can this can be done

Products: FF220, FF120, FF420, FF820

Updated: 2/7/2008 10:43:24 AM

Which PBXs have you tested integration with

Products: FF100, FF200, FF420, FF820

Updated: 2/5/2008 2:23:29 PM

Will the FF420 will work with Lanx, a 3rd party automated installation software.

Products: FF420, FF820, FF220, FF120

Updated: 2/26/2008 2:05:25 PM

Inbound faxing is working fine. I installed the Client and now I'm trying outbound, but all fax attempts are going to 'pending' and aren't being sent out.

Product: FF120

Updated: 2/25/2008 1:18:41 PM

Can I add a 'number of pages' field to the cover page template

Product: FF220

Updated: 2/19/2008 11:05:07 AM

When the FaxFinder is powered up it sends an email to the administrator indicating it is 'online'. Is it possible to also have it send an email when it goes 'offline' for some reason

Product: FF420

Updated: 12/26/2008 4:04:35 PM

Fixed modem reset pin operation for Rev E FF420 hardware

Products: FF420, FF820

Updated: 12/26/2008 4:03:41 PM

Added option to disable Ethernet auto media detection (Auto-MDIX)

Products: FF120, FF220, FF420, FF820

Updated: 12/23/2008 9:39:51 AM

Fixed - A print driver problem printing PDF's with editable fields.

Products: FF120, FF220, FF420, FF820

Updated: 12/23/2008 9:38:44 AM

Fixed - A dual monitor setup could cause an exception if the FaxFinder was on the secondary monitor.

Products: FF120, FF220, FF420, FF820

Updated: 12/23/2008 9:38:38 AM

Fixed - The ffsend API could cause an exception in the FaxFinder Client while building pages for a send fax. This would happen if the Client tried to access the file while it was being built and an exception occured.

Products: FF120, FF220, FF420, FF820

Updated: 12/23/2008 9:38:25 AM

Fixed - Faxes could not be scheduled for 12:00 AM or 12:00 PM

Products: FF120, FF220, FF420, FF820

Updated: 12/23/2008 9:40:04 AM

Fixed - The Device manager did not copy recived faxes off of a server if they were in pdf format.

Products: FF220, FF120, FF420, FF820

Updated: 12/19/2008 10:52:24 AM

Fixed - An attempt to send email to a user with a blank email address. An invalid email address or an email address rejected by the email server would cause the email to be queued indefinitely.

Products: FF820, FF120, FF220, FF420

Updated: 12/12/2008 4:25:45 PM

Configuration notes for InterTel with Faxfinder setup.

Products: FF220, FF120, FF420, FF820

Updated: 12/11/2008 1:15:14 PM

I've successfully used shared resources on a non-domain network. Now I want to try it in a domain environment, where do I put the domain name

Products: FF220, FF420, FF820

Updated: 12/11/2008 1:15:33 PM

Can the FaxFinder ports provide the same functionality as Voip ports

Products: FF420, FF220, FF820

Updated: 12/11/2008 1:15:50 PM

Is there a way to resend a fax that didn't make it through on previous attempts without printing it through the FaxFinder printer again

Product: FF220

Updated: 12/11/2008 1:16:13 PM

Why does the log show error correction off but modem config shows error correction on

Products: FF420, FF220, FF820

Updated: 12/11/2008 1:35:11 PM

Since we upgraded to 1.04 we now get the IP address in the subject line. Is there anyway to mask that or put a name in instead

Products: FF220, FF420, FF820

Updated: 12/11/2008 1:19:18 PM

How can a user combine multiple pages to send one fax

Products: FF420, FF100, FF110, FF120, FF200, FF220, FF820

Updated: 12/11/2008 1:33:48 PM

Steps to retrieve faxes manually from the FF200 if your e-mail server is down.

Products: FF200, FF100, FF110

Updated: 12/11/2008 1:34:18 PM

Is it possible for the 'send fax email receipt' to have a subject header of whom it was sent to

Products: FF820, FF100, FF110, FF120, FF200, FF220, FF420

Updated: 12/11/2008 1:34:34 PM

Is it possible to send an email outbound to a physical fax machine

Products: FF420, FF100, FF110, FF120, FF200, FF220, FF820

Updated: 12/11/2008 1:34:47 PM

What DTMF option do I set for IP office

Products: FF420, FF100, FF110, FF120, FF200, FF220, FF820

Updated: 12/11/2008 1:35:31 PM

Can the FaxFinder Client sync with the Exchange contact list

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 12/11/2008 1:35:49 PM

Is it possible to integrate the FaxFinder to Outlook Express instead of having an in house e-mail server

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 10/7/2008 10:27:54 AM

Is there any possibility to save the outgoing faxes

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 10/3/2008 11:55:08 AM

Is the network folder option compatible with Novell

Products: FF420, FF220, FF820

Updated: 10/3/2008 11:52:16 AM

Do you have or offer SNMP support for the FF420 Fax server

Products: FF420, FF100, FF110, FF200, FF220, FF820

Updated: 10/3/2008 12:34:04 PM

Can the FaxFinder support Internet faxing, for example, if I install the client software on my notebook and then bring the notebook home and connect to the Internet, can it still connect to the FaxFinder back in our main office and send a fax

Products: FF200, FF100, FF200, FF420, FF820, FF220, FF120, FF110

Updated: 10/27/2008 7:42:23 PM

How do I delete the FaxFinder address book all at once

Products: FF200, FF100, FF110, FF420, FF820, FF220

Updated: 10/1/2008 3:28:19 PM

What is the shared resource tab in the administration tool for

Products: FF420, FF220, FF820

Updated: 10/1/2008 3:26:49 PM

Added - A button on the Administration SMTP configuration page. This button allows an Administrator to delete the pending email from the email queue.

Products: FF820, FF120, FF220, FF420

Updated: 10/1/2008 3:26:05 PM

Changed - Shared resources / Inbound Fax Backup. We now attempt to write a file to the inbound fax share to ensure the FaxFinder has write permissions to the drive.

Products: FF820, FF120, FF220, FF420

Updated: 10/1/2008 3:25:51 PM

Added - A Share Status field in the Current Status page. The Share Status field shows the last error that occurred when saving a received fax in the inbound fax share.

Products: FF820, FF120, FF220, FF420

Updated: 10/1/2008 3:25:43 PM

Added - Field Validation for the Host Name field in the Administration / IP configuration page.

Products: FF820, FF120, FF220, FF420

Updated: 10/1/2008 3:25:29 PM

Changed - The Status LED has been enabled. The LED will be solid green on power up then go to a flashing state once the system is ready.

Products: FF820, FF120, FF220, FF420

Updated: 10/1/2008 3:29:31 PM

Is there any way to debug the SMTP communication

Products: FF220, FF100, FF110, FF200, FF420, FF820

Updated: 10/1/2008 3:27:46 PM

Does the FaxFinder have provisions for backing up faxes

Products: FF820, FF100, FF110, FF200, FF120, FF220, FF420

Updated: 10/1/2008 3:27:20 PM

How can I retrieve faxes off the FF120 if the mail server goes down

Products: FF120, FF220, FF420, FF820, FF110, FF100, FF200

Updated: 1/9/2008 2:34:49 PM

When Windows is shut down or the user logs off, temporary files may be left in the system temp directory. The client now cleans up old temporary files on start up.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 3:07:07 PM

If the telnet userid and password does not match the FaxFinder Server user id and password, the telnet login will fail. This was not properly reported.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 2:33:23 PM

Send Fax did not work for Hylafax Servers.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 2:32:47 PM

When the Application Data Directory contained a user name with French characters, the FaxFinder Client was unable to properly set up the data directory.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 12:42:17 PM

Logging Options can be used to alter the default logging options for the Device Manager. Normally, changes to these options are not required, unless directed by Tech-Support. It is set in File | Options | Logging tab

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 12:39:09 PM

The Fax Header Local ID can be used to set the ID of the Sending Modem when Sending a Fax using the FaxFinder Client. The Modem ID string is displayed in the header information of a sent fax.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 12:37:31 PM

The Main window is now resizeable.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 12:36:53 PM

Changed - The tftpclient will remain minimized unless a problem occurs. It will then move to the front of the open windows.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 12:31:13 PM

Added an option to the Send Fax Dialog. The dialog that asks 'Do you wish to add this recipient to the Address Book', can be disabled. This feature will be expanded in later releases.

Products: FF120, FF220, FF420, FF820

Updated: 1/9/2008 2:31:43 PM

I have three of these to setup, can I use the same email account to login to the Exchange server Can I configure the phonebook on one of them and somehow copy it to the others

Products: FF220, FF120, FF420, FF820

Updated: 1/3/2008 12:24:57 PM

Are there ways of sending outbound faxes without using the client software

Products: FF220, FF120, FF420, FF820

Updated: 1/29/2008 7:57:00 AM

Can I use the FF200 strictly for outbound faxes

Products: FF200, FF100, FF110, FF120, FF220, FF420, FF820

Updated: 1/23/2008 3:32:33 PM

Samsung 7400 setup guide to pass DTMF to our FaxFinder

Products: FF220, FF120, FF420, FF820

Updated: 1/22/2008 7:48:18 AM

Will the FF420 work with SSL authentication

Products: FF420, FF820, FF220, FF120

Updated: 1/17/2008 4:32:52 PM

How do I stop the fax log being sent as an email

Products: FF220, FF120, FF420, FF820

Updated: 1/15/2008 10:58:43 AM

Is it possible to have your software automatically fill in the number of fax pages sent, or do I have to manually input this info

Products: FF120, FF220, FF420, FF820

Updated: 1/15/2008 10:59:34 AM

Is there is a way to restart / reboot this unit via telnet

Products: FF200, FF100, FF110, FF220, FF120, FF420, FF820

Updated: 9/25/2007 4:10:49 PM

Can we use two 2 port units in place of one 4 port unit for outbound faxing...Will the clients be able to use both servers

Product: FF220

Updated: 9/20/2007 10:37:47 AM

When a fax comes in on the FaxFinder line 1, we get the email. If the call rolls to the other channels, we don't get any emails, even though the log shows the fax was successful.

Products: FF420, FF220, FF820

Updated: 9/13/2007 2:49:19 PM

What is the file that holds the client phone book

Products: FF420, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 9/13/2007 2:40:43 PM

When sending a fax from the client software, must I enter a name

Products: FF420, FF820, FF220, FF120, FF100, FF200, FF110

Updated: 8/31/2007 3:46:12 PM

I have an FF100 located in our office 300 miles away. I can access the gueue from here, but I'm going across the router to hit it. I installed the client software and tried to send a fax, but it remains in the queue like it can't find the fax server

Products: FF100, FF200, FF110, FF120, FF220, FF420, FF820

Updated: 8/28/2007 3:50:26 PM

Can I install the FF420 as a network printer

Products: FF420, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 8/21/2007 3:28:18 PM

How do I Turn OFF fax reports

Products: FF420, FF120, FF220, FF820

Updated: 8/2/2007 11:20:32 AM

Can I dedicate a separate 'ATTENDANT' for each and every port

Products: FF820, FF420, FF220, FF120

Updated: 8/2/2007 11:21:13 AM

What tiff format does the FaxFinder support

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 8/14/2007 12:05:09 PM

Can the FaxFinder do broadcast faxing

Products: FF420, FF120, FF220, FF420

Updated: 8/1/2007 8:25:55 AM

Where is the client's phonebook stored

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 7/31/2007 9:20:27 AM

Can the FF110, FF100 or FF200 receive attachments in PDF format

Products: FF200, FF420, FF820, FF120, FF220

Updated: 7/31/2007 9:13:08 AM

Can the FaxFinder client software send a fax from Caelus software

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 7/25/2007 7:05:55 AM

Does the FaxFinder client software need to be running in order to receive faxes

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 7/24/2007 4:17:44 PM

Fixed - An email notification problem. Failed outbound fax notifications now show the person who tried to send the fax not the administrator.

Products: FF100, FF110, FF200

Updated: 7/23/2007 4:24:54 PM

Can I create a custom cover page

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 7/17/2007 1:21:12 PM

Fixed - When a fax from the fax log is sent using RESEND, the attachments were not added to the fax.

Products: FF820, FF420, FF220, FF120, FF200, FF100, FF110

Updated: 7/17/2007 1:20:02 PM

Can the client software import a comma delimited file

Products: FF820, FF420, FF220, FF120, FF200, FF100, FF110

Updated: 7/17/2007 11:01:49 AM

Is there any monitoring software/method to monitor the FaxFinder in order to know if the FaxFinder is down or not working properly

Products: FF420, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 7/17/2007 10:59:02 AM

If the FF420 loses power, what happens to the queued faxes

Products: FF420, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 7/17/2007 10:58:25 AM

Can I configure the fax server to drop a fax into a shared folder rather than to an email address

Products: FF820, FF420, FF220, FF120, FF200, FF100, FF110

Updated: 7/10/2007 3:08:14 PM

Can the FaxFinder Client fax multiple PDF's to the same recipient

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 7/10/2007 12:22:11 PM

Can I use an AS/400 / FaxFinder to send a fax

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 6/8/2007 11:11:26 AM

Does the faxfinder support integrating with an sql database for loading phonebooks

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 6/7/2007 1:37:08 PM

I can fax from Windows, but not DOS.

Products: FF420, FF110, FF100, FF200, FF120, FF220, FF820

Updated: 6/7/2007 2:48:25 PM

We have 1000 contacts with fax numbers in Outlook which I would like to send a fax, how can I reuse the contacts data into your Fax Client Software There's no import contacts function in your Client Software.

Products: FF820, FF110, FF100, FF200, FF120, FF220, FF420

Updated: 6/6/2007 9:31:42 AM

Is the FaxFinder compatible with Microsoft fax

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 6/6/2007 7:12:04 AM

I want to route all incoming faxes to a certain email address. Where do I enter the asterisk info in the FaxFinder

Products: FF110, FF100, FF200, FF120, FF420, FF820

Updated: 6/6/2007 7:39:58 AM

I want to use the FaxFinder client software on a Thin Client T5700 from HP. When I try to install the client software, I get an error about creating the printer/function.

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 6/6/2007 7:41:37 AM

Will this fax server (fax finder v.34) work with our microsoft exchange server 5.5 running on a windows NT operating system What about SMTP

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 6/6/2007 7:44:22 AM

When the users receive faxes, the email show they are coming from the administrator.

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 6/22/2007 10:43:36 AM

Will the FF100 work with a POP3 server on the Internet

Products: FF100, FF200, FF110, FF120, FF220, FF420, FF820

Updated: 6/19/2007 1:48:50 PM

Does the FaxFinder retry sending faxes when the line is busy

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 6/19/2007 1:49:48 PM

How many phone numbers can the FaxFinder client hold

Products: FF420, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 6/14/2007 8:34:54 AM

Do you have a fax server (like FF110) that can support two or more DID lines

Products: FF110, FF120, FF220, FF420, FF820

Updated: 6/14/2007 12:13:49 PM

Does the report / log include images for incoming and outgoing faxes

Products: FF110, FF120, FF200, FF220, FF420, FF820, FF100

Updated: 6/14/2007 8:27:19 AM

What is the differences between the DID server and the other 2 port server

Products: FF110, FF220, FF420, FF120, FF820, FF100, FF200

Updated: 5/30/2007 4:32:18 PM

Do you have any documentation on how to get a FaxFinder 100 to route faxes with a Mitel SX2000 PBX

Products: FF100, FF200, FF120, FF220, FF420, FF820

Updated: 5/30/2007 2:36:58 PM

I tried installing our regular client on a Server 2003 machine, but got an error telling me I must have the terminal server version. When trying to install the terminal server version, I get an error telling me I can't install the software remotely.

Products: FF200, FF110, FF100, FF220, FF120, FF420, FF820

Updated: 5/25/2007 3:09:54 PM

We are upgrading from an FF200. The FF200 had 'unassigned number' in the phonebook, whereas the 820 has separate POTS Line entries for each channel. Do these replace the 'unassigned number'

Products: FF820, FF420, FF220, FF120

Updated: 5/25/2007 3:07:17 PM

Fixed - Debugging was left on in the tftp process. This would create a rather large tftplog.txt file while flashing modems.

Products: FF120, FF220, FF420, FF820

Updated: 5/25/2007 3:48:17 PM

I'm trying to run the client on a Win 2003 server and it can't find the component msvcr71.dll.

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 5/25/2007 3:31:47 PM

We have a FaxFinderer and are required to enter a four digit code after dialing a long distance number. What is the procedure for entering pauses and the four digit code with your software.

Products: FF200, FF100, FF110, FF120, FF220, FF420, FF820

Updated: 5/25/2007 3:10:54 PM

I will be using this on IP Office. Do I connect to an analog or digital port on the IP Office

Products: FF200, FF100, FF120, FF220, FF420, FF820

Updated: 5/25/2007 2:29:45 PM

Fixed - We now allow syncing phone books between different version's of config files.

Products: FF100, FF110, FF200, FF420, FF820, FF120, FF220

Updated: 5/25/2007 4:05:42 PM

The time is showing 1970 and is not updating.

Products: FF100, FF120, FF200, FF420, FF820, FF100, FF220

Updated: 5/24/2007 3:28:27 PM

Changed - Made sending and receiving faxes more robust.

Products: MT5634ZBA-DID, FF110

Updated: 5/24/2007 3:28:16 PM

Fixed - A stay off hook forever problem when receiving faxes.

Products: MT5634ZBA-DID, FF110

Updated: 5/24/2007 3:28:01 PM

Fixed - When setting for +fclass=2.0 there were problems in going back to data mode whether by ATZ, AT&F or +fclass=0 commands. Both answer and originate handshakes were failing.

Products: MT5634ZBA-DID, FF110

Updated: 5/24/2007 3:27:46 PM

Fixed - A problem where we couldn't receive the second document from a fax machine that we were polling.

Products: MT5634ZBA-DID, FF110

Updated: 5/24/2007 3:27:32 PM

Fixed - Fax receive problems if the serial baud rate is <= 19200

Products: MT5634ZBA-DID, FF110

Updated: 5/23/2007 1:14:25 PM

Added - Support for Microsoft Vista.

Products: FF100, FF110, FF200, FF420, FF820, FF120, FF220

Updated: 5/21/2007 8:20:09 AM

Do you have a 64 bit terminal server FaxFinder client

Products: FF820, FF420, FF220, FF200, FF120, FF100, FF110

Updated: 5/2/2007 4:28:00 PM

I'm trying to get my mail server to work with the fax finder, are the name server fields needed for this

Products: FF200, FF110, FF120, FF220, FF420, FF820, FF100

Updated: 5/18/2007 4:26:42 PM

Does the Nortel PBX work with our FaxFinder products.

Products: FF200, FF100, FF120, FF220, FF820, FF420

Updated: 5/18/2007 4:27:51 PM

As a test I brought up client 1.06.02, went to File -> Send Fax, typed words and clicked Send Fax. This worked last night, but this morning I'm not able to type anything and cannot click the Send Fax button.

Products: FF420, FF820, FF220, FF120, FF100, FF200, FF110

Updated: 5/17/2007 12:42:15 PM

Instructions to cat the config file to determine IP address.

Products: FF420, FF820, FF120, FF220

Updated: 5/16/2007 3:58:47 PM

What is the maximum phone book entries on the FF200

Products: FF200, FF110, FF100

Updated: 4/6/2007 8:11:25 AM

Assume the mail server is up but messages sent to one user's address bounce back because their mail box is full or something. Will the FaxFinder give any kind of notification the email couldn't be delivered

Products: FF820, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 4/5/2007 3:20:27 PM

Is there an option to save incoming faxes locally instead of being emailed

Products: FF100, FF110, FF200, FF820, FF420, FF120, FF220

Updated: 4/30/2007 9:59:49 AM

Is it possible to manually set the date & time

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 4/27/2007 1:58:54 PM

This document is intended to help in the programming of the AVAYA (Lucent) MAGIX / Legend phone system to work with the Multitech FF100 / FF200 FaxFinder Server product.

Products: FF100, FF200, FF420, FF820

Updated: 4/25/2007 3:15:23 PM

When the 'send fax email receipt' feature is turned on, is it possible to configure the confirmation email received to include a portion of the cover page, or include the attachments that were faxed

Products: FF110, FF100, FF200, FF120, FF220, FF420, FF820

Updated: 4/23/2007 3:14:06 PM

Does the FaxFinder keep any login information on faxes/emails sent and received How many users does this model support

Products: FF420, FF820, FF120, FF220

Updated: 4/2/2007 4:03:24 PM

Outbound faxing is good if I leave the resolution at default, but if I change it to to 300 X 300 / 600 X 600, then it clips off the document.

Products: FF200, FF100, FF110, FF120, FF220, FF420, FF820

Updated: 4/2/2007 3:20:46 PM

Can I send an outbound fax via a copier.

Products: FF200, FF100, FF110, FF120, FF220, FF420, FF820

Updated: 4/19/2007 1:48:38 PM

Where do the fax identification fields go when faxes are sent

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 4/19/2007 10:51:54 AM

Can I save the client tiff files to a different folder

Products: FF200, FF100, FF110, FF120, FF220, FF420, FF820

Updated: 4/18/2007 9:20:15 AM

The faxfinder has 4 ports, does that mean it can only receive 4 faxes at a time

Product: FF420

Updated: 4/18/2007 9:23:50 AM

The FaxFinder will be connected to a PBX with 9 DID numbers. Can we share these DID 's among many users

Products: FF420, FF820, FF220, FF120, FF200, FF100, FF110

Updated: 4/18/2007 9:21:08 AM

Does the extension field in the phonebook want the user's actual phone extension

Products: FF420, FF820, FF220, FF120, FF200, FF100

Updated: 4/17/2007 9:03:11 AM

Is it possible to change the resolution of the faxes it receives Most seem to be 160x160 dpi and their fax software is looking for 200x200 dpi.

Products: FF420, FF820, FF120, FF220, FF200, FF100, FF110

Updated: 4/11/2007 10:45:05 AM

On two of our computers we are having a client install error 126.

Products: FF200, FF110, FF100, FF420, FF820, FF120, FF220

Updated: 4/10/2007 10:29:19 AM

I sent a 20 page fax and it gets split up into 2-3 emails.

Products: FF420, FF220, FF120, FF820

Updated: 3/9/2007 1:03:09 PM

I plan on geting 4 FF820s and I want to know if they can share a phone book or do I have to manually build each phone book

Products: FF820, FF420, FF120, FF220

Updated: 3/6/2007 10:11:47 AM

Fixed - The Fax Log Email Log threshold and Log History settings would revert to factory defaults when the server is rebooted.

Products: FF420, FF820

Updated: 3/6/2007 10:11:35 AM

Fixed - Modems would stop answering calls if the ethernet cable was unplugged. Modems will answer calls until the drive fills with received faxes.

Products: FF420, FF820

Updated: 3/6/2007 10:11:23 AM

Fixed - Faxes of more than one page could not be opened by Corel Draw or Photoshop.

Products: FF420, FF820

Updated: 3/6/2007 10:11:08 AM

Fixed - The current Status page will now auto update correctly.

Products: FF420, FF820

Updated: 3/6/2007 10:10:39 AM

Added - The ability to email received faxes as a PDF file.

Products: FF420, FF820

Updated: 3/6/2007 10:10:26 AM

Added - Auto Discovery to the server (for the device manager).

Products: FF420, FF820

Updated: 3/6/2007 10:09:58 AM

Fixed - The email threshold defaulted to 0, which caused administration settings to not be saved if the threshold was not set.

Products: FF420, FF820

Updated: 3/5/2007 4:50:15 PM

Changed - The Modem Configuration.

Products: FF200, FF110, FF100

Updated: 3/5/2007 4:49:53 PM

Changed - The Phone Book.

Products: FF200, FF110, FF100

Updated: 3/5/2007 4:20:44 PM

Changed - Administration: Time Configuration.

Products: FF200, FF100, FF110

Updated: 3/5/2007 4:24:43 PM

Changed - Administration: SMTP Configuration.

Products: FF200, FF110, FF100

Updated: 3/28/2007 3:55:15 PM

Is there a way to send an outgoing fax using Outlook or maintain a log of outgoing faxes including pages and attachments

Products: FF100, FF200, FF420, FF820, FF110, FF120, FF220

Updated: 3/28/2007 9:51:14 AM

FaxFinder FHS: error codes

Products: FF420, FF820, FF200, FF100, FF110

Updated: 3/28/2007 9:50:38 AM

Configuration Guide for Inter-Operation with Toshiba Strata CTX / CIX Phone Systems.

Products: FF100, FF200, FF420, FF820

Updated: 3/28/2007 9:47:29 AM

Is there a FaxFinder client for use on the MAC

Products: FF100, FF110, FF200, FF420, FF820

Updated: 3/28/2007 9:43:05 AM

How does the FaxFinder handle incoming faxes in PBX Routing Mode and POTS Mode

Products: FF100, FF110, FF200

Updated: 3/23/2007 9:51:33 AM

Clarified routing value definitions and added more specific PBX routing values.

Products: FF100, FF110, FF200

Updated: 3/22/2007 3:49:27 PM

Is there a way to send faxes on a schedule

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 3/20/2007 3:45:28 PM

Added - The ability to set an extra modem initialization string for the modem. This field is normally not set.

Products: FF100, FF110, FF200

Updated: 3/20/2007 3:45:13 PM

Added - The ability to select send or receive only for a modem.

Products: FF100, FF110, FF200

Updated: 3/20/2007 3:44:52 PM

Added - An entry for each POTS modem. Faxes to unknown numbers will be routed to the email address for the modem they were received on. This gives an Administrator the ability to route faxes via the phone line they were received on.

Products: FF100, FF110, FF200

Updated: 3/20/2007 3:44:35 PM

Added - The ability to sort the phone book by field heading. Click the heading to sort by that field.

Products: FF100, FF110, FF200

Updated: 3/20/2007 3:44:05 PM

Added - The ability to ignore daylight savings time for users that do not use U.S. DST.

Products: FF100, FF110, FF200

Updated: 3/20/2007 3:41:25 PM

Added - The ability to send / not send fax details with email.

Products: FF100, FF110, FF200

Updated: 3/20/2007 3:41:01 PM

Fixed - Changing the SMTP Port to anything other than port 25 did not work.

Products: FF200, FF100, FF110

Updated: 3/20/2007 3:42:56 PM

Changed - If you leave the SMTP Server address blank in the Administration: SMTP Configuration page, no email will be queued / received.

Products: FF200, FF100, FF110

Updated: 3/20/2007 3:46:17 PM

Added - The Modem version to the Current Status display.

Products: FF200, FF110, FF100

Updated: 3/20/2007 3:44:20 PM

Added - The ability to soft reset the server via the Web page.

Products: FF200, FF110, FF100

Updated: 3/20/2007 3:40:00 PM

Fixed - The Fax Log Email Log threshold and Log History settings would revert to factory defaults when the server is rebooted.

Products: FF200, FF110, FF100

Updated: 3/20/2007 3:39:44 PM

Fixed - Faxes of more than one page could not be opened by Corel Draw or Photoshop.

Products: FF200, FF110, FF100

Updated: 3/20/2007 3:39:27 PM

Fixed - Backslashes embedded in strings caused the config file to be corrupted. We now allow embedded backslashes in strings (i.e. user\name@yoursite.com).

Products: FF200, FF110, FF100

Updated: 3/20/2007 3:39:09 PM

Fixed - Using AUTH LOGIN with an MDameon email server did not work.

Products: FF200, FF110, FF100

Updated: 3/20/2007 3:43:48 PM

Added - Modifications to reflect the 2007 changes in U.S. Daylight Saving Time.

Products: FF200, FF100, FF110

Updated: 2/22/2007 9:13:43 AM

Can faxes coming to unassigned number be CC'd to an additional email address

Products: FF100, FF110, FF200, FF420, FF820

Updated: 2/19/2007 7:52:37 AM

I can see in the user manual how you set up each client and assign an email address and an Extension number. However, I'm not certain what the purpose of the 'Ext' is

Products: FF100, FF200, FF420, FF820

Updated: 2/15/2007 11:23:12 AM

I'm trying to get the FaxFinder to detect the correct PBX routing digits from our Altigen PBX. For some reason the Altigen is adding an extra digit each time.

Products: FF820, FF420, FF100

Updated: 12/28/2007 8:00:47 AM

Can I add a suffix to the number dialed when using the client software

Products: FF420, FF120, FF220, FF820, FF110, FF100, FF200

Updated: 12/27/2007 4:40:51 PM

We will be taking our mail server offline for a few hours tonight. Since we route our faxes to an email box, is there a buffer within the fax server which will store incoming faxes If so, how big is the buffer

Products: FF420, FF120, FF220, FF820, FF200, FF100, FF110

Updated: 12/26/2007 5:27:32 PM

What happens if the email server is unavailable at the time a Fax is received

Products: FF420, FF820, FF100, FF200, FF110

Updated: 11/8/2007 7:52:53 AM

Is there a way to have the fax logs sent to multiple people

Products: FF100, FF200, FF110, FF120, FF220, FF420, FF820

Updated: 11/8/2007 7:57:42 AM

What happens to a send or receive fax when all modems are in use

Products: FF220, FF420, FF820, FF200, FF100, FF110

Updated: 11/29/2007 8:50:01 AM

Changed - The Modem Configuration page has been redesigned.

Products: FF820, FF420, FF120, FF220

Updated: 11/29/2007 8:48:40 AM

Changed - The Remote Fax ID is now used as the from name for received fax email.

Products: FF820, FF420, FF120, FF220

Updated: 11/28/2007 12:03:42 PM

Fixed - The modem configuration page would sometimes fail to display properly when the update button was clicked.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 3:34:47 PM

Added - The ability to set the Real Time Clock via the FaxFinder Web interface. Both the date and time can be adjusted. Any updates to RTC settings are also made to system time. On boot, system time will be set to RTC time.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 3:30:48 PM

Changed - The administrator is only sent an email if the SMTP server name has been changed.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 3:26:52 PM

Changed - The administrator is only forced to the login page if the user id or password has been changed.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 3:11:39 PM

Changed - When changing the IP or Admin userid via Auto-Discovery, the server will now auto-reboot.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 3:09:29 PM

Fixed - PDFs generated by the server were not able to be displayed in a PDA.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 3:08:39 PM

Fixed - When sending email to a Comcast email account, some documents were not able to be read.

Products: FF820, FF420, FF220, FF120

Updated: 11/27/2007 11:00:12 AM

Do you have notes on the programming required to integrate the FF200 with a Definity PBX

Products: FF200, FF100, FF120, FF220, FF420, FF820

Updated: 11/21/2007 4:02:41 PM

Can users have access to common (shared) cover pages

Products: FF820, FF420, FF220, FF120, FF200, FF100, FF110

Updated: 11/21/2007 7:41:53 AM

Can the 'From' field of the FaxFinder email be changed to the FAX ID the fax is from

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 11/20/2007 12:07:51 PM

Will the FF820 listen for DTMF digits from the PBX

Products: FF820, FF420, FF220, FF120

Updated: 11/20/2007 8:13:33 AM

I'm trying to setup outbound faxing but it isn't coming up with the send window when trying to print the fax out.

Products: FF420, FF820, FF220, FF120

Updated: 11/20/2007 8:14:04 AM

Is the FaxFinder compatibility with Alcatel What kind of ports it will connect to

Products: FF420, FF820, FF220, FF120

Updated: 11/20/2007 8:14:44 AM

Is there an installation switch to automate the installation on 70+ computers

Products: FF820, FF420, FF220, FF120

Updated: 11/20/2007 8:37:30 AM

Must we have a mail server to get the faxes to the users or is there an alternate way

Products: FF110, FF120, FF220, FF420, FF820

Updated: 11/20/2007 8:12:47 AM

I'm not able to login from the client software.

Products: FF100, FF120, FF220, FF420, FF820

Updated: 11/16/2007 1:37:56 PM

I receive 'Status: fail - of bad line conditions or incompatible fax machine, error (11)' messages from our FaxFinder. What does this mean

Products: FF100, FF110, FF200, FF420, FF820

Updated: 10/5/2007 5:33:14 PM

Is there a network client that people can login to so they don't have to install the client on each workstation

Products: FF110, FF100, FF200, FF120, FF220, FF420, FF820

Updated: 10/5/2007 5:32:40 PM

We have noticed that there is a 500 character limit to how much you can type in the comments box on a cover page. Is there a way to get around this

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 10/5/2007 10:37:58 AM

Is there a way to limit the notifications to only failed incoming faxes, i.e. faxes that were not able to be delivered to the intended recipient

Products: FF100, FF200, FF110, FF120, FF220, FF420, FF820

Updated: 10/3/2007 11:49:14 AM

We are considering the FaxFinder for use with our PBX. Is it better to use two FF420's or one FF820

Products: FF420, FF820

Updated: 10/3/2007 7:12:17 AM

After the FaxFinder receives an inbound fax, can it turn around and send the fax to a fax machine

Products: FF200, FF100, FF110, FF120, FF220, FF420, FF820

Updated: 10/26/2007 1:07:17 PM

Fixed - Faxes received as PDFs with 25 or more pages could cause the Server to get into a state where it can not be accesed via the web interface. Also PDF Faxes larger than 25 pages may not be delivered.

Products: FF120, FF220, FF420, FF820

Updated: 10/24/2007 11:49:26 AM

If I get caller ID service from my phone service provider, can the FF420 capture the Caller ID number and send it in the email

Products: FF420, FF110, FF100, FF200, FF120, FF220, FF820

Updated: 10/23/2007 2:46:44 PM

Is there a way to view faxes that have been sent out from the client.

Products: FF420, FF820, FF220, FF120, FF110, FF100, FF200

Updated: 10/23/2007 11:04:36 AM

What is the default username / password

Products: FF100, FF110, FF200, FF120, FF220, FF420, FF820

Updated: 10/17/2007 4:57:04 PM

I configured the FF200 and now the mail server status says no errors. What does this mean

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 10/17/2007 10:43:37 AM

Is your client compatible with citrix 4.0

Products: FF120, FF220, FF420, FF820, FF200, FF100, FF110

Updated: 10/17/2007 9:43:07 AM

Does the FaxFinder support SSL

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 10/17/2007 7:08:16 AM

The majority of outbound faxes are working great, but we do get a 'connection was not made' error on rare occasion. What does this error mean

Products: FF820, FF420, FF220, FF120, FF200, FF100, FF110

Updated: 10/17/2007 4:27:57 PM

Do you have a Linux client for the FaxFinder.

Products: FF110, FF100, FF200, FF820, FF420, FF120, FF220

Updated: 10/16/2007 10:43:21 AM

Is the FaxFinder able to detect if a call is a voice or fax call and route it accordingly

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 10/16/2007 10:29:33 AM

I have the 200/220 FaxFinder Client Software and would like to know if there is automatic synchronization with Outlook. I didn’t see the option to set up a schedule.

Products: FF200, FF110, FF100, FF120, FF220, FF420, FF820

Updated: 1/8/2007 1:41:22 PM

I receive an 'Unsuccessful Communication Failure, UDP Failure' when I try to send a fax.

Products: FF420, FF820, FF110, FF100, FF200

Updated: 1/29/2007 4:03:54 PM

Can the phonebooks be copied between two FF200 units

Products: FF200, FF110, FF100, FF420, FF820

Updated: 1/26/2007 3:03:40 PM

I have a single POTS line that is assigned to a fax machine. Can I use the FF100 as a single line / single user fax machine

Product: FF100

Updated: 1/23/2007 10:49:01 AM

Is there any way to back up the phone book. We have the over night replacement for the faxfinder, but if our faxfinder does go down, how do we get the phonebook over to the replacement faxfinder

Products: FF820, FF420, FF100, FF110, FF200

Updated: 1/18/2007 9:45:43 AM

How many phone lines do I connect to the FF420

Product: FF420

Updated: 1/18/2007 9:47:29 AM

What's the difference between Pbx Routing and Pbx Mode Code

Products: FF200, FF100

Updated: 1/17/2007 7:53:23 AM

We are interested in having two ports for inbound and two ports outbound. Can the FaxFinder ports be set specifically for inbound or outbound faxing

Products: FF420, FF820

Updated: 1/17/2007 2:36:41 PM

Basic DID Wink Start / Immediate Start operation explained.

Product: FF110

Updated: 1/17/2007 4:02:05 PM

I'm trying to get the IP address to change but it keeps staying at the default.

Products: FF100, FF110, FF200, FF420, FF820

Updated: 1/12/2007 3:37:50 PM

Is there any support for Active Directory with the FF420 model Fax Finder

Products: FF420, FF110, FF100, FF200, FF820

Updated: 1/11/2007 4:24:32 PM

We had the FF110 working ok on a 3COM NBX PBX. Now when the call comes in it doesn't appear to be sending the tones out for fax negotiation.

Product: FF110

Updated: 9/25/2006 3:55:47 PM

Does the FF100 support connections to a DID line

Products: FF100, FF110

Updated: 9/20/2006 3:08:27 PM

Can incoming faxes be forwarded to an email address outside the company's SMTP server

Products: FF200, FF100, FF110, FF420, FF820

Updated: 8/4/2006 11:28:17 AM

I have 5 users, what happens if more than one try to send a fax at the same time - does the FaxFinder store the info and take care of it in FIFO order, or will the users get a busy, if the FaxFinder is in use

Products: FF100, FF110, FF200, FF420, FF820

Updated: 8/4/2006 11:30:13 AM

How does outbound faxing work, do we print the fax to a file

Products: FF100, FF110, FF200, FF420, FF820

Updated: 8/4/2006 3:00:39 PM

Workaround to allow Domain Users access to Send Fax on Windows XP.

Products: FF200, FF110, FF100

Updated: 8/4/2006 5:28:54 PM

Is the FaxFinder compatible with Avaya's IP Office

Products: FF100, FF200

Updated: 8/25/2006 11:14:58 AM

Is it possible to setup incoming faxes to automatically print

Products: FF100, FF110, FF200, FF820, FF420

Updated: 7/7/2006 2:28:41 PM

I have an FF110 connected to an IP Office, but all inbound faxes are being sent to the administrator email account, instead of to the individual users email address.

Product: FF110

Updated: 7/31/2006 3:44:49 PM

I want each inbound fax to go to 2 people - the intended recipient and a second person who will serve as a monitor. Is this possible

Products: FF200, FF110, FF100, FF420, FF820

Updated: 7/11/2006 12:50:46 PM

When we plugged the FF110 into our DID circuit the DID light on the FaxFinder just keeps flashing. What does this mean

Product: FF110

Updated: 7/10/2006 7:40:03 AM

What are the name server and secondary name server under Administration: IP Configuration

Products: FF100, FF200, FF110, FF420, FF820

Updated: 6/5/2006 8:45:50 AM

Can multiple clients be logged in using the same username / password

Products: FF200, FF110, FF100, FF420, FF820

Updated: 6/15/2006 9:43:01 AM

Can Fax Finder import an ACT! database

Products: FF100, FF110, FF200, FF420, FF820

Updated: 6/14/2006 2:54:38 PM

I have multiple people that login to the same computer, is there a login method based on the user that is logged into the computer

Products: FF200, FF100, FF110, FF420, FF820

Updated: 5/31/2006 10:57:13 AM

This document describes how to integrate a fax server into your ShoreTel IP phone system.

Products: FF200, FF100, FF420, FF820

Updated: 5/31/2006 2:53:23 PM

How many users can the FaxFinder fax server support

Products: FF100, FF200

Updated: 5/30/2006 7:07:13 AM

Does Multi-Tech provide an API (Application Programming Interface) for the FaxFinder that allows other applications to drive the client software to connect to the FaxFinder and send faxes

Products: FF110, FF100, FF200, FF420, FF820

Updated: 5/30/2006 6:59:11 AM

Can I add text to the preview screen before the fax is sent out from the client

Products: FF100, FF200, FF110, FF420, FF820

Updated: 5/3/2006 2:21:57 PM

Is there a way to get the FaxFinder to stop sending success and failure notices The log is all I need.

Products: FF200, FF110, FF100

Updated: 4/27/2006 2:40:37 PM

The second entry in the FaxFinder phone book does not allow entry of user ID or extension number.

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:40:06 PM

Is it possible for the FaxFinder to send incoming faxes to a shared folder on a server, rather than sending them to an email address

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:39:35 PM

Fixed - A tabbing problem in the send fax page.

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:39:08 PM

Fixed - The inability to synchronize with Outlook 97 applications.

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:38:39 PM

Fixed - An issue where domain users were unable to run the client and send faxes.

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:38:08 PM

Added - The ability to change parameters when re-sending a fax from the fax log.

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:36:53 PM

Added - Support for selecting global contacts for Outlook synchronization.

Products: FF100, FF110, FF200

Updated: 4/27/2006 2:36:25 PM

Added removal of print driver temporary files and removal of tiff files associated with deleted fax log entries.

Products: FF100, FF110, FF200

Updated: 4/27/2006 1:31:39 PM

Added - Logging management features to the Options dialog.

Products: FF100, FF200, FF110

Updated: 4/27/2006 1:30:48 PM

Added - Support for Windows terminal server machines.

Products: FF100, FF200, FF110

Updated: 4/21/2006 8:15:00 AM

What is the maximum number of outgoing faxes the FaxFinder will queue.

Products: FF100, FF110, FF200

Updated: 4/20/2006 9:26:50 AM

If the FaxFinder does not receive all the pages of a fax due to a drop or some other reason, the fax log can see how many pages were received, and the fax will fail. However, no email is sent to the user, is this normal

Products: FF200, FF100, FF110

Updated: 4/12/2006 9:12:33 AM

Is there a way to save the configuration from one FaxFinder to a replacement unit before sending it out.

Products: FF200, FF110, FF100

Updated: 3/5/2006 3:18:31 PM

Can I have multiple email addresses for a user in the faxfinder phonebook

Products: FF200, FF110, FF100

Updated: 3/5/2006 12:50:36 PM

The inbound faxes are many pages, and the unit is breaking them up into about 10-20 pages. Can this be changed

Products: FF200, FF110, FF100

Updated: 3/31/2006 12:14:01 PM

I have found no way to import a signature into a designed cover page from the send fax program. The only way to make this work is to design a different cover page for all of my people with their signature on the page.

Products: FF100, FF110, FF200

Updated: 3/31/2006 2:48:09 PM

Can I import phone numbers from Excel into the client's phone book

Products: FF100, FF110, FF200

Updated: 3/20/2006 3:20:54 PM

We are trying to get the DID service line ordered for the FF110 and are getting several questions from our Qwest reps.

Product: FF110

Updated: 3/14/2006 8:03:13 AM

Does the FaxFinder receive color faxes

Products: FF100, FF110, FF200

Updated: 3/10/2006 7:58:57 AM

Can we have all outbound faxes go to one person for approval (a person that can peruse all outbound faxes to ensure there's nothing in them that's against policy) before they are sent out

Products: FF100, FF200, FF110

Updated: 2/7/2006 5:34:22 PM

What happens to the fax if I try sending an outbound fax when both modems on the FaxFinder are busy

Products: FF200, FF100, FF110

Updated: 2/24/2006 2:06:20 PM

The client software can't synchronize with a Microsoft Outlook public folder.

Products: FF100, FF110, FF200

Updated: 2/21/2006 4:11:44 PM

Is the FaxFinder client software required to send faxes through the FaxFinder

Products: FF200, FF100, FF110

Updated: 2/2/2006 7:29:04 AM

What does a 'T' in the call logs indicate

Products: CF220, FF100

Updated: 12/6/2006 10:26:42 AM

Configuration Guide for Inter-Operation with Altigen AltiServ Phone Systems.

Products: FF100, FF200, FF420, FF820

Updated: 12/12/2006 10:48:02 AM

Is it possible to switch the 'Send Fax Email Receipt' on/off based by individual or fax transmission

Products: FF200, FF110, FF100, FF420, FF820

Updated: 12/11/2006 4:39:40 PM

Can we use third party fax software such as Winfax to fax out of the FaxFinder

Products: FF200, FF100, FF110, FF420, FF820

Updated: 11/9/2006 1:03:25 PM

I'm getting a 'SNTP receive blocked' error under time server status, why

Products: FF200, FF110, FF100, FF420, FF820

Updated: 11/3/2006 4:17:09 PM

Is there a way to use different mail servers for different users on incoming faxes

Products: FF200, FF100, FF110, FF420, FF820

Updated: 11/3/2006 4:15:23 PM

I have a contact folder with individual contacts, and the FF client pulls them down with no problem. However, in the contact's folder is a sub folder with individual contacts and the sub folders contacts are not pulled down thru the sync process.

Products: FF200, FF100, FF420, FF820, FF110

Updated: 11/3/2006 4:01:04 PM

Can I have the FaxFinder use Gmail or another mail service to send email

Products: FF100, FF110, FF200, FF420, FF820

Updated: 11/29/2006 7:35:38 AM

I have tried configuring the FaxFinder 3 times. Each time I power it off and back on, the configuration is at full default and all phone entries are gone.

Products: FF200, FF100, FF110, FF420, FF820

Updated: 11/28/2006 9:10:21 AM

Does the FF110 support ground start DID

Product: FF110

Updated: 11/27/2006 3:24:54 PM

Can we have the preview fax button call up our tiff viewer instead of the Multi-Tech tiff viewer

Products: FF200, FF110, FF100, FF420, FF820

Updated: 11/2/2006 1:12:25 PM

I would like to change the port for the remote management to 9999. How can I change to that port

Products: FF110, FF100, FF200, FF420, FF820

Updated: 11/13/2006 3:24:04 PM

How many users can I place into the phone book for inbound faxes

Products: FF420, FF820

Updated: 11/13/2006 8:17:39 AM

Can the FaxFinder use an external mail server if they don't have a local one

Products: FF100, FF110, FF200, FF420, FF820

Updated: 11/10/2006 10:43:53 AM

We we want to connect the FaxFinder to 8 POTS lines and based on the number dialed we want the fax sent to a specific email addresses, is this possible

Products: FF820, FF420

Updated: 10/6/2006 4:13:01 PM

How many phone numbers can be stored

Products: FF110, FF100, FF200

Updated: 10/31/2006 3:22:12 PM

Can the FF200 do two way faxes on each port

Products: FF200, FF420, FF820

Updated: 10/30/2006 3:51:01 PM

How many fax pages can the FaxFinder receive before it sends multiple emails to a user

Products: FF110, FF200, FF100

Updated: 10/16/2006 3:01:25 PM

Can I send the same fax to two fax machines

Products: FF200, FF110, FF100, FF420, FF820

Updated: 10/12/2006 3:41:46 PM

I had one computer that we installed the client tool 1.05.08 on and it wasn’t working correctly. So I uninstalled it. I then tried to install it again and the installation locked up.

Products: FF100, FF110, FF200, FF420, FF820

Updated: 1/27/2006 12:55:56 PM

Fixed - An email configuration problem. When initially configuring email settings from factory defaults, they did not take effect until the FaxFinder was rebooted. Now a reboot is not required.

Product: FF110

Updated: 7/15/2005 12:57:39 PM

I've forgotten the IP address of our FaxFinder on the LAN, how can I reset it.

Product: FF110

Updated: 5/5/2005 1:23:42 PM

Added - A Time Server URL field.

Product: FF110

Updated: 5/5/2005 1:25:52 PM

Fixed - The internal reset command (1***). Now this command resets the Web Administrator UserID and Password to factory defaults (admin/admin).

Product: FF110

Updated: 5/5/2005 1:22:18 PM

Fixed - An autoupdate problem. Mozilla left temporary files in /var/user boa autoupdate script from the current status window, this caused temp files to be left around eventually causing 500 server errors, or garbage displayed on the web pages.

Product: FF110

Updated: 4/22/2005 9:57:12 AM

Added - The ability to send received faxes to multiple recipients.

Product: FF110

Updated: 4/22/2005 9:57:38 AM

Changed - All failed faxes are now sent to the Administrator instead of individual users.

Product: FF110

Updated: 4/22/2005 9:57:53 AM

Added - The modem log as an attachment to failed faxes.

Product: FF110

Updated: 4/22/2005 9:58:11 AM

Added - SMTP authentication for Email servers that require authentication.

Product: FF110

Updated: 4/22/2005 9:58:28 AM

Added - The ability to enter the domain name of a Time Server.

Product: FF110

Updated: 4/22/2005 9:58:41 AM

Added - Date time format for International users.

Product: FF110

Updated: 4/22/2005 3:15:15 PM

Deleted items in the phone book would cause all entries after it to not be displayed.

Product: FF100

Updated: 4/22/2005 3:15:26 PM

Fixed - A problem when deleting items from the phone book. Entries at the end of the phone book could be inadvertently deleted.

Product: FF100

Updated: 4/22/2005 3:15:49 PM

Added - The ability to send received faxes to multiple recipients.

Product: FF100

Updated: 4/22/2005 3:16:00 PM

Changed - All failed faxes are now sent to the Administrator instead of individual users.

Product: FF100

Updated: 4/22/2005 3:16:11 PM

Added - The modem log as an attachment to failed faxes.

Product: FF100

Updated: 4/22/2005 3:16:21 PM

Added SMTP Authentication. We currently support LOGIN and PLAIN formats.

Product: FF100

Updated: 4/22/2005 3:16:32 PM

Added - The ability to enter the domain name of a Time Server.

Product: FF100

Updated: 4/22/2005 3:16:42 PM

Added - The ability to set the Country Code of the modem.

Product: FF100

Updated: 4/22/2005 3:16:52 PM

Added - Date time format for International users.

Product: FF100

Updated: 4/22/2005 3:17:02 PM

Faxes were being routed to the person who last sent a fax on that modem. If a user sends a fax, then they may receive a fax that should go to a different user.

Product: FF100

Updated: 3/9/2005 10:24:45 AM

Is your FAX Server compatible with Windows 2003 Terminal Server

Product: FF100

Updated: 3/9/2005 10:27:40 AM

Somethimes I get vertical lines on the first page and sometimes full black pages when I view received faxes.

Product: FF100

Updated: 2/2/2005 3:54:32 PM

Before connecting the FF100 to a PBX line or POTS line, you must set its Country Code.

Product: FF100

Updated: 12/14/2005 4:42:09 PM

Changed - The size of the email address has been changed from 35 to 60 characters.

Products: FF100, FF110, FF200

Updated: 12/14/2005 4:41:38 PM

Fixed - With a large phone book (over 30 entries) the Password Administration page is not correct. Two entries were missing on all pages after the first page.

Products: FF100, FF110, FF200

Updated: 11/7/2005 4:48:40 PM

I want to use the Multi-Tech TIF viewer, rather than the Microsoft default to view the faxes.

Products: FF100, FF110, FF200

Updated: 11/7/2005 2:46:23 PM

I am getting an illegal operation when installing the client software under Windows 98.

Products: FF100, FF110, FF200

Updated: 11/22/2005 10:32:14 AM

We’ve installed the FaxFinder FF110, but when setting up one of our associates we received an error message we didn’t get when setting up other associates. The message says to install this driver you need administrator privileges.

Products: FF110, FF100, FF200

Updated: 11/21/2005 4:37:15 PM

What is the maximum file size that the FaxFinder can handle for an outgoing fax

Products: FF200, FF100, FF110

Updated: 11/21/2005 4:36:51 PM

Can the FaxFinder give a user priority for outgoing faxes

Products: FF200, FF100, FF110

Updated: 11/21/2005 4:35:57 PM

If I configure the FaxFinder for POTS mode, can more than one person receive an incoming fax Also can the fax log send to more than one recipient

Products: FF200, FF100, FF110

Updated: 11/21/2005 4:32:13 PM

If I create a contact list in the business fax field of Microsoft Outlook and input the fax numbers including the +852 country code (Hong Kong). How does the FaxFinder handle this issue

Products: FF200, FF100, FF110

Updated: 11/2/2005 2:36:29 PM

Can we link the FaxFinder to a standard ISDN line (without multi number DID) to send a fax

Products: FF200, FF100, FF110

Updated: 11/17/2005 8:26:52 AM

The email message that has the TIF file attached has a lot of technical info (i.e. init time, resolution, baud rate, compression, error correction), is it possible to eliminate all the technical detail from the email

Products: FF200, FF100, FF110

Updated: 10/27/2005 10:28:35 AM

When a FaxFinder sends a fax to a remote fax machine that answers on the 12th ring, it fails. The log shows no connection. Does the FaxFinder support that many rings or can we increase the number of rings before it tries to resend

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:29:03 AM

What are the port numbers used for SMTP and the time server NTP

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:29:39 AM

Added - A feature to SMTP processing. The SMTP protocol will fall-back to HELO when EHLO is not accepted by the mail server.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:30:12 AM

Added - Information to the status page. The last email userid and subject line are now displayed.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:30:40 AM

Added - Information to the send fax header. Page x of x is now displayed.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:32:00 AM

Added - Support for the Magix/Definity PBX to support voice mail mode code routing.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:32:29 AM

Added - A send fax option. A receipt can now be sent to the sender of a successful fax.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:32:51 AM

Added - Fax log options. You now have the ability to delete, change the threshold for sending and the number of faxes saved in the fax log.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:33:52 AM

Fixed - A multiple page fax problem. When multiple page faxes are split into files to be emailed, the number of pages in each email were not a consistant length.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:34:28 AM

Fixed - A password administration page display problem. With a large phone book (over 30 entries) the Password Administration page might not display correctly. This page is now displays like the phone book page.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:35:13 AM

The Fax header (stamp info) states FAX1 rather than the user who sent it, can it dynamically change to the user who sent the fax

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:36:41 AM

I took a standard cover page, edited it, and saved it under a new name. The cover page editor sees my new page and can LOAD and edit it. However, the Fax Finder Client Software does not show my customized page in the list under COVER PAGE STYLE.

Products: FF110, FF100, FF200

Updated: 10/27/2005 10:37:39 AM

I have a stand-alone Windows 2000 machine and have created a limited account in addition to the Administrator account. Faxing out works when I'm logged on as administrator, however, I get errors and cannot fax out when logged onto the limted account.

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:38:12 AM

When using the fax server for in-bound faxing only, does the client software have to be loaded to every PC

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:44:54 AM

Can the FAX ID field (identifier) be increased above 20 characters in the web config under modem configuration

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:44:28 AM

Can the MultiTech TIFF Viewer convert TIFF files to pdf files

Products: FF110, FF100, FF200

Updated: 10/27/2005 10:45:47 AM

Does the FaxFinder have it's own SMTP service for sending the faxes via email when received

Products: FF110, FF100, FF200

Updated: 10/27/2005 10:46:21 AM

Does the FaxFinder interface with any PBX system such as a Norstar ICS

Products: FF110, FF100, FF200

Updated: 10/27/2005 10:48:26 AM

Does the FaxFinder support Group 4 fax compression

Products: FF100, FF110, FF200

Updated: 10/27/2005 10:51:07 AM

How to capture CallFinder / FaxFinder Call Logs using Hyperterminal.

Products: CF220, FF200, FF110, FF100

Updated: 1/19/2005 11:17:29 AM

Is there a way to add users in bulk into the address book of the FaxFinder

Product: FF110

Updated: 6/30/2004 9:37:20 AM

We want to install the client application on each of the workstations, but we lost the software. Where can we download the software

Product: FF110

Updated: 6/30/2004 9:33:00 AM

Can the FaxFinder provide a battery voltage of 24VDC to the DID line

Product: FF110

Updated: 6/30/2004 9:32:45 AM

I receive an exception error (client error) when capturing a pdf document for faxing.

Product: FF110

Updated: 6/30/2004 9:32:31 AM

Can I just use a regular analog line and not a DID line

Product: FF110

Updated: 6/30/2004 9:32:15 AM

How can I reset the FaxFinder to factory defaults

Product: FF110

Updated: 6/30/2004 9:22:31 AM

I've had the Fax Finder for about 2 weeks and it has sent me an e-mail with a log file of the sent faxes. Can this be disabled

Product: FF110

Updated: 6/30/2004 9:21:17 AM

What is the maximum number of DID numbers we can program into the FaxFinder

Product: FF110