Determining Your Product's Firmware Version
Modem Firmware Identification Procedure
You will need to know the exact model number and firmware revision of your Multi-Tech
modem to know whether you should download a modem firmware HEX file or compressed EXE file
and update your modem.
Following are examples of how to identify your modem's model number and firmware
revision using a data communications package. Each consists of three steps:
- Starting your data communications package to talk to your modem
- Querying your modem for model and firmware information
- Interpretting the results
Step 1 will vary according to operating system. Use the example below that matches your
OS. If you use a non-Microsoft system, talk to someone experienced with your operating
system on how to start a data communications package or contact Multi-Tech Technical Support. You may download and use FlashPro for
DOS-based systems. Instructions for using FlashPro to determine your modem's
firmware are provided below.
Step 1: Starting your data communications package
Windows 95
- Run HyperTerminal by clicking the Start menu, selecting Programs, and navigating
through Accessories to the HyperTerminal folder.
- When the folder opens, double click on the Hypertrm icon.
Windows 98
- Run HyperTerminal by clicking the Start menu, selecting Programs, and navigating
through Accessories >> Communications to the HyperTerminal folder.
- When the folder opens, double click on the Hypertrm icon.
Windows NT 4.0
- Run HyperTerminal by clicking the Start menu, selecting Programs, and navigating
through Accessories >> HyperTerminal to the HyperTerminal menu item.
Windows 2000
- Run HyperTerminal by clicking the Start menu, selecting Programs, and navigating
through Accessories >> Communications >> HyperTerminal to the HyperTerminal
menu item.
At this point you should see the dialog window (right) in
front of the HyperTerminal window. It prompts you to enter a name.
Enter the name
Direct to Comx
(where Comx is the port on which your modem is installed), then click OK.
You should see the following dialog window:
|
 |
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Click the "Connect using" pull-down and
select Comx (where Comx is the port on which your modem is installed),
then click OK. You then will see the following dialog window: |
Establish the settings your modem can handle and click OK to return to
the HyperTerminal window. |
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Step 2: Querying your modem
Type "AT" and press Enter. If you receive an "OK" response,
then you are talking to the modem. Query the modem by typing ATI0I1I2I3
and pressing Enter. Write down the modem's responses to this command for future
reference.
If you are unable to communicate with the modem, talk to someone experienced with your
operating system on how to start a data communications package or contact Multi-Tech Technical Support.
Step 3: Interpretting the results
There are three response schemes in Multi-Tech modems:
- Multi-Tech responses
- Lucent responses
- Conexant responses
An example of each is provided below.
Multi-Tech Response to ATI0I1I2I3
ati0i1i2i3
247
0113A
USA
MT1932ZDX
117 162 240 001 000 000 239 010
OK
The version is listed on the second line of the response: "0113A" in this
example. A decimal point inserted between the 2nd and 3rd characters gives you your modems
current firmware version (1.13A in this example).
Multi-Tech modem firmware is country specific, so make a note of the 3rd line response:
"USA" in this example.
The model is listed on the 4th line: "MT1932ZDX" in this example.
Lucent Response to ATI0I1I2I3
ati0i1i2i3
LT V.90 1.0 MT5634SMI Data/Fax Modem Version
4.18j
C8C9
LT V.90 1.0 MT5634SMI Data/Fax Modem Version 4.18j
OK
The version is listed at the end of the 1st line (shown on the 2nd line in this
example).
The model is in the middle of the response and starts with MT.
Note: the 3rd line is the same as the 1st.
Conexant Response to ATI0I1I2I3
ati0i1i2i3
MT5600ZDXV
255
V2.300-V90_2M_DLS
OK
The version is listed at the beginning of the 3rd line.
The model is listed on the 1st line.
Modem Firmware Identification using FlashPro
- After downloading FLASHPR.EXE,
copy or move the FLASHPR.EXE file to a temporary directory on your hard drive and type
"FLASHPR.EXE" to unzip the self extracting compressed file.
- Run FLASHPR.EXE (You can skip to step #6 if you are not using Flashpro to identify your
modem's firmware).
- Choose the "Configure Port" option and configure your computer's serial port.
Choose "Serial Port", then your PC's Com Port. Set the speed to 19200. Leave the
Device Type as "MODEMFILE" and then hit the Escape key.
- Choose the "Communicate with the port" option from the main menu of Flashpro.
- Type 'AT&F' at the blinking cursor. Even if you cannot see the 'AT&F' command on
your screen, be sure to type it completely and then hit 'Enter'.
- Now type 'ATI1I2I3' and record your results. The Firmware Revision and Model Number
should be echoed back to you. The exact results will depend upon which model of modem you
are using.
RASFinder Firmware Identification Procedure
There are three ways to determine the firmware version:
- Telnet – Telnet to the RASFinder, and the firmware version is displayed on
the top part of the telnet client menu.
- GUI – Click on Built-In Test.
WARNING: This will reboot the RASFinder.
- Dumb Terminal (VT100, Wyse, et al., or terminal emulation)
- Use the bundled RJ45-to-serial adapter cable to connect the terminal to the RASFinder's
command port.
- Set the terminal's baud rate to 19.2K bps.
- Type LOGIN.
- The firmware version is displayed on the top part of the menu.
Router Firmware Identification Procedure
There are three ways to determine the firmware version:
- Telnet – Telnet to the MultiRouter or RouteFinder, and the firmware version
is displayed on the top part of the telnet client menu.
- GUI – Click on Built-In Test.
WARNING: This will reboot the router.
- Dumb Terminal (VT100, Wyse, et al., or terminal emulation)
- Use the bundled RJ45-to-serial adapter cable or a user-supplied serial cable (MTASR3
only) to connect the terminal to the router's command port.
- Set the terminal's baud rate to 19.2K bps.
- Type LOGIN.
- The firmware version is displayed on the top part of the menu.
ProxyServer Firmware Identification Procedure
There are three ways to determine the firmware version:
- Telnet – Telnet to the ProxyServer, and the firmware version is displayed on
the top part of the telnet client menu.
Note: This option is not available on the MTPSR3-100.
- GUI – Click on Built-In Test.
WARNING: This will reboot the ProxyServer.
- Dumb Terminal (VT100, Wyse, et al., or terminal emulation)
- Use the bundled RJ45-to-serial adapter cable or a user-supplied serial cable (MTASR3
only) to connect the terminal to the ProxyServer's command port.
- Set the terminal's baud rate to 19.2K bps.
- Type LOGIN.
- The firmware version is displayed on the top part of the menu.
FR111 Firmware Identification Procedure
- Put dip switch one down for command mode.
- Plug a terminal or PC running terminal emulation into the Data/Command port.
- Hit enter to view the main menu.
- Select 4 for Diagnostics.
- Select 4 for Product and Firmware ID.
MultiFRAD Firmware Identification Procedure
- TFTP – Can’t check the firmware version.
- Telnet – The firmware version will be displayed on the top part of the screen
immediately upon access.
- GUI – Click on Others then Diagnostics.
- Dumb Terminal –
- Plug in a terminal or PC running terminal emulation at 19.2K.
- Type login.
- The firmware version will be displayed on the top part of the screen.
MultiVOIP Firmware Identification Procedure
- TFTP – Can’t check the firmware version.
- Telnet – The firmware version will be displayed on the top part of the screen
immediately upon access.
- GUI – Click on Others then Diagnostics.
- Dumb Terminal –
- Plug in a terminal or PC running terminal emulation at 19.2K.
- Type login.
- The firmware version will be displayed on the top part of the screen.
CommPlete and MultiModemManager
Controller Firmware Identification procedures
The MultiModemManager consists of two types of devoces that contain firmware:
- MR4800E controller
- Modems
A CommPlete consists of the following components that contain firmware:
- MR9600 controller
- RASCards
- T1 modules
- PRI modules
- Modems
To identifiy a controller version
Login to a controller using Telnet and type the user name and password. After logging
in, type the VER command. You should see the following response:
[0] A:\ # ver
Version 2.50 (Feb 15 2000 14:39:06)
In this example, 2.50 is the version of the controller.
To identify rack devices
If you have controller version 2.50 or later (if MR9600) or 5.51 or later (if MR4800E).
Then you can use the following steps.
Login to a rack's controller using Telnet and type the user name and password. After
logging in, type VER SN (where S is the slot number for the device and N is the device
letter
[0] A:\ # ver 6a
6A Modem MT5634HD8 1.08b
If you don't wish to have the controller version above, then the easiest way to
get a device version is to:
- Run the MultiCommManager software
- Bring up the Explorer window
- Drill-down to the device that you want the version of by starting at the device's
controller IP address
- Select the device
- Select Firmware menu
- Select the Version sub-menu item
- Select the Device sub-menu item
In a moment a dialog should be displayed showing the device's version information.
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