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- Can I use MultiLink PPP with my particular ISP?
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- You can only use MultiLink PPP if your ISP provides for MultiLink PPP connections. You should ask them if they support MultiLink PPP (MLPPP) connections. At this point in time there are not very many ISPs that support MLPPP connections.
Tip - If you are using more than one phone line with your ProxyServer, you can test to see if your ISP supports ML-PPP. Use the same Username and Password for each modem line and then check the MultiLink PPP checkbox. Let the ProxyServer dial into your ISP and watch the CD lights on the front of the ProxyServer. If only one of your lines stays connected while the other one(s) connect briefly and then drop off right away, your ISP most likely does not support MultiLink PPP (or at least your particular login account cannot use ML-PPP).
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- Models: MTPSR1-202ST, MTPSR3-100, MTPSR3-200
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- Do I need to set anything special in an Internet Browser that will access the Internet through the ProxyServer?
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- Most Internet browsers (Internet Explorer and Netscape Communicator, for example) have a setting to enable connectivity through a proxy server. DO NOT enable these settings in your browser. Multi-Tech's ProxyServer is designed to be transparent to the network and you will not be able to make a connection to the Internet if proxy server connectivity is enabled in your browser. Simply set your browser to connect to the Internet via direct LAN connection (not a dial-up connection).
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- Do you have Mac terminal software for Classic Mac OS?
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- Classic Mac OS is any Mac OS system software version previous to Mac OS X 10.0. This includes Mac OS 9.x, Mac OS 8.x and System 7.x (Multi-Tech does not support any Mac OS previous to System 7). The Classic environment in Mac OS X does not allow the use of most Classic Mac OS control panels, so refer to the Mac OS X installation instructions when installing a Multi-Tech modem for use in Mac OS X.
Yes, for most Mac models. The Multi-Tech MacKit includes terminal and fax software that works with serial modems (not just Multi-Tech's) and with the internal modem that comes with a Mac. We also have a terminal application available for download from our FTP server (ftp://ftp.multitech.com/mac-scripts/utils/zterm101.hqx).
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- How can I tell that the ProxyServer is dialing and getting connected?
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- The quickest way to determine the status of your ProxyServer modems is to simply look at the lights. If a modem has its "TR" light on, this is an indication that the ProxyServer has initialized the modem and it is either trying to dial or waiting for a call. If a modem has its "CD" light on, it is currently connected to a remote modem. You can get more detailed modem status information by using the Statistics button from within the ProxyServer Configuration utility, or by Telnetting into the ProxyServer (NOTE: The MTPSR1-100 model does not support Telnet).
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- How do I configure a Windows 95, Windows 98, or Windows ME PC to access the Internet through the ProxyServer?
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- You need to make three setting changes in Control Panel/Network. All changes take place in the "TCP/IP - (Your Ethernet Adapter)" section of Control Panel/Network. First, you need to specify an IP address for the computer. This IP address should be on the same network as the ProxyServer (192.168.100.xxx for example). Next, you need to click on the Gateway tab and enter the IP address of the ProxyServer as your Gateway. If you have more than one gateway listed, the ProxyServer IP must be the top gateway. Finally, you need to specify your DNS server. Click the DNS Configuration tab. The Host and Domain fields must be filled in, but the information can be whatever you want it to be (your computername as Host and some common network group name as the Domain will suffice). In the DNS Search Order field you will Add the DNS Server IP that was given to you by your ISP. Save your changes and reboot.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- How do I make the ProxyServer dial?
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- By default, A ProxyServer will begin dialing immediately after you Download the Setup. If you turn the ProxyServer off and power it back on, it will begin dialing after it has rebooted. This process may take up to 2 minutes to completely reboot (the red FAIL light will stay on while it is booting). After the FAIL light goes out the modem(s) will begin dialing.
Note: If you have the following options enabled, Dial-On-Demand or Need to Dial Out Initially, the modems will not dial until a computer on your network attempts to access the Internet.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- How does the ProxyServer's DHCP Server work?
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- The ProxyServer's DHCP Server works just like a Microsoft DHCP server. When DHCP Server is enabled in the ProxyServer it will assign IP addresses to computers on the network that are configured to acquire IP addresses from a DHCP server. The ProxyServer cannot be a DHCP client on an existing DHCP network because its LAN IP must remain static. If you are using static (assigned) IP addresses on all of the computers on your network, uncheck the enable button in ProxyServer Configuration to turn off ProxyServer DHCP.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- In LAN Port configuration, what IP Address do I use?
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- This will be the IP address that the router will be assigned on your private network. For example, if your network uses the 192.168.100.xxx IP scheme you would want to assign the ProxyServer any IP address that is available on your network (like 192.168.100.254 if the '254' address is not used by any other computers on your private network).
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- Is there a dial-up problem with Mac OS 9.1 and Mac OS 9.2?
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- Mac OS 9.1 and Mac OS 9.2 don’t seem to stay connected for much more than a minute and it shouldn’t disconnect that soon (the "disconnect if idle" option is not checked or it is set to more than 1 minute).
Apple is aware of the problem. The problem is actually found in the Apple Remote Access (ARA) Client Server 4.0 software. The current solution to this problem is to remove Apple Remote Access Client Server 4.0 and install Apple Remote Access Client Server 3.5, which shipped with Mac OS 9.0. The following information describes the problem and the current solution:
Mac OS 9.1 and Mac OS 9.2 install ARA Client Server 4.0 which has a bug that causes a disconnection within 1 minute after connecting to an ISP that uses server equipment that rejects the LCP Magic-Number option. An example of such equipment is Multi-Tech Systems’ RASExpress that ships with Multi-Tech’s CommPlete systems.
This document explains how to remove the ARA Client Server 4.0 and install ARA Client Server 3.5 which does not have the disconnection bug. It also assumes you have access to the ARA Client Server 3.5 software installer. Currently the ARA Client Server 3.5 software installer is only found on the Mac OS 9.0 install CD. Do not remove ARA Client Server 4.0 if you do not have the ARA Client Server 3.5 software installer.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- I've made all the correct settings as shown above, but I still cannot browse the Internet, how can I troubleshoot the connection?
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- The best way to troubleshoot is to use the DOS PING utility. Open up a DOS window and try PINGing the ProxyServer. Just type "ping 192.168.100.xxx" (use the actual ProxyServer IP). Next try PINGing your ISP's DNS server IP. If both of these work, your connection is working. Now try PINGing a web site. Type "ping www.novell.com" (for example). If that fails try a couple more Internet addresses. If they keep failing, but PINGing IP addresses works, there is most likely a problem with your DNS setting.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- The ProxyServer will not connect to my ISP modems, what could be wrong?
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- The primary cause behind failed connections is an incorrect Username or Password. Also, be sure that you have correctly entered the phone number in the WAN configuration section of the ProxyServer Configuration utility. Remember, some ISPs do not allow multiple connections while using the same Username and Password. You may need to get two or three Username accounts with your particular ISP.
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- Models: MTPSR1-100, MTPSR3-100, MTPSR3-200
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- What do I use for the Gateway Address ?
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- Normally, There is no need to put anything in the Gateway Address field in the IP configuration section of the ProxyServer Configuration utility and the field can be left blank. The purpose for the optional field is to allow the remote access clients connectivity to remote LAN clients and servers. A remote LAN would be defined as a LAN separated by a routed connection. The IP Address the field would contain is the address of the locally-connected router that is connecting the remote LAN.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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- Why can't I access my ProxyServer with Telnet?
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- From the network (private) side of the ProxyServer, try pinging the Proxyserver with a client and make sure that you receive responses. If the ProxyServer responds successfully and you are still unable to access with Telnet, either the Telnet Server option has been disabled or the model you are attempting to access does not support Telnet. The model which does not support Telnet access is the Single-Port ProxyServer (MTPSR1-100) and all other models will offer a Telnet Server configuration option.
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- Models: MTPSR1-100, MTPSR1-120, MTPSR1-202ST, MTPSR2-201, MTPSR3-100, MTPSR3-200
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