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FAQs

Questions


Answers

Are Linux drivers available for the ISIHP-30 ?
Linux is not supported.
Models: ISIHP-30
Are Windows 2000 drivers available for the ISIHP-30 ?
Windows 2000 is not supported.
Models: ISIHP-30
Can I dial out with the ISDN ports ?
The ISIHP-30's ISDN ports support inbound PPP or ML-PPP digital ISDN clients, and they support the callback feature in NT RAS. Callback operation is limited to a single 64K ISDN connection per ISDN client.
Models: ISIHP-30
Can I Support RAS and Fax with one ISIHP-30 simultaneously ?
The ISIHP-30 can support RAS and fax communication simultaneously on the same card. Note: The async ports have priority over the NDIS ports, and the PRI line provider would have to provide individual telephone numbers per channel or two hunt groups.
Models: ISIHP-30
Do I need RAS Services installed ?
If you intend to use the ISIHP-30 for dial-in PPP or ML-PPP connections, then you must install the NT RAS service. If you intend to use the ISIHP-30 for faxing only, then the NT RAS service does not need to be installed. If you have the ISIHP-30 installed for async port operation, you do not need to install the NT RAS service.
Models: ISIHP-30
Does the ISIHP-30 Support DID ?
The ISIHP-30 does not support DID (direct inward dialing).
Models: ISIHP-30
Does the ISIHP-30 Support DTMF ?
The ISIHP-30 does not recognize or relay DTMF (dual-tone, multi-frequency) signals.
Models: ISIHP-30
Does the ISIHP-30 Support V.120 or V.110 ?
The ISIHP-30 does not support the V.110 or V.120 protocol.
Models: ISIHP-30
How do I fax with the ISIHP-30 ?
To fax through the ISIHP-30, load an NT-compatible fax application(e.g., ZETAfAX) onto the server with the ISIHP-30 installed. When installing and configuring the MTSWAN adapter, select the number of async ports to match the number of intended fax server lines (up to 30 ports per installed MTSWAN Adapter). Configure the fax software to use the COM ports installed by the MTSWAN adapter (standard modem on COM#). The ISIHP-30 supports class 1 and class 2 faxing.
Models: ISIHP-30
How do I install multiple ISIHP-30 Adapters ?
You may insert multiple ISIHP-30 cards one at a time, as you install them, or you may insert all of the cards during the same powered-down period; however, you must install the driver for each card individually; that is, you must install each ISIHP-30 at the system level, one at a time. After the install shield indicates it has finished the installation, you must reboot the server before an additional adapter can be added to the Network Applet. (Please note the answer to FAQ 9.) Add the MTSWAN ports to RAS before rebooting.
Models: ISIHP-30
How do I install my Multi-Tech modem or terminal adapter in Mac OS X v10.0?
  1. Quit System Preferences if it is active (don’t just close the window).
  2. Copy the desired Multi-Tech Mac modem script(s) into "/Library/Modem Scripts" in the root of the Mac OS X partition or drive.
  3. Connect the Multi-Tech modem or terminal adapter to the Macintosh and turn it on if it is not already connected and/or turned on.
  4. Open System Preferences from the Apple menu and select the Network pane.
  5. Installing a USB modem or USB terminal adapter:
    1. Select the "Configure:" pop-up list and select Advanced.
    2. Select the item called "USB ModemYYY" where YYY is a number like 062. This is the Multi-Tech USB modem or USB terminal adapter assuming there are no other USB modems or USB terminal adapters connected to the USB. Normally you could double-click on this item and change its name to be more descriptive, but a bug in Mac OS X 10.0.x prevents proper renaming, so steps (c) through (d) will explain how to rename this item if you wish to rename it.
    3. With "USB ModemYYY" selected, click on the Duplicate button, change the name of the item to a more descriptive name. For example, change the name to MT5634ZBA-USB if the USB device is a Multi-Tech MT5634ZBA-USB modem. After renaming the item click on OK.
    4. You may select the "USB ModemYYY" item again and click on Delete... if you wish to remove that item from the list since you now have a duplicate of that device already made.
    5. Make sure the USB modem or USB terminal adapter check box is checked.
    6. Now select the "Configure:" pop-up list and choose your USB modem or USB terminal adapter (in this example, choose MT5634ZBA-USB).
  6. Installing a serial modem or serial terminal adapter:
    1. Select the "Configure:" pop-up list and select Advanced.
    2. Make sure the "Modem Port" item check box is checked if your modem or terminal adapter is connected to the modem port. Make sure the "Printer Port" item check box is checked if your modem or terminal adapter is connected to the printer port.
    3. Now select the "Configure:" pop-up list and choose the port to which your modem or terminal adapter is connected ("Modem Port" or "Printer Port").
  7. With the desired USB modem, USB terminal adapter, or serial port ("Modem Port" or "Printer Port") selected in the "Configure:" pop-up list, you are ready to finish setting up the dial-up connection information:
    1. Set up the appropriate information in the TCP/IP tab.
    2. Set up the appropriate information in the PPP tab.
    3. Set up the appropriate information in the Proxies tab.
    4. Select the Modem tab and select the desired Multi-Tech Mac modem script from the "Modem:" pop-up list.
    5. Click on the "Save" button.
  8. You are now ready to use the Internet Connect application to test your dial-up connection.
Models: ISIHP-30
How do I install my Multi-Tech modem or terminal adapter in Mac OS X v10.1?
  1. Quit System Preferences if it is active (don’t just close the window).
  2. Copy the desired Multi-Tech Mac modem script(s) into "/Library/Modem Scripts" in the root of the Mac OS X partition or drive.
  3. Connect the Multi-Tech modem or terminal adapter to the Macintosh and turn it on if it is not already connected and/or turned on.
  4. Open System Preferences from the Apple menu and select the Network pane.
  5. Installing a USB modem or USB terminal adapter:
    1. Select the "Show:" pop-up list and select "Active Network Ports".
    2. Select the item called "MultiModemUSB", "MultiMobileUSB", or "MTA 128ST Terminal Adapter" depending on the device being installed. You may double-click on this item and change its name to be more descriptive. For example, change the name to MT5634ZBA-USB if the USB device is a Multi-Tech MT5634ZBA-USB modem.
    3. Make sure the USB modem or USB terminal adapter check box is checked (on).
    4. You may also want to uncheck (turn off) some of the other network ports or at least change priorities. For example, if you wish to use the MT5634ZBA-USB modem rather than Apple’s internal modem, then uncheck the "Modem Port" checkbox. Now click and hold on the MT5634ZBA-USB network port and drag it to the top of the list so that a dark bar appears above all of the other network ports. Now release the mouse button and the MT5634ZBA-USB will be the primary network port when attempting a connection.
    5. Now select the "Show:" pop-up list and choose your USB modem or USB terminal adapter (in this example, choose MT5634ZBA-USB).
  6. Installing a serial modem or serial terminal adapter:
    1. Select the "Show:" pop-up list and select "Active Network Ports".
    2. Make sure the "Modem Port" checkbox is checked (on) if your modem or terminal adapter is connected to the modem port. Make sure the "Printer Port" checkbox is checked (on) if your modem or terminal adapter is connected to the printer port.
    3. You may also want to uncheck (turn off) some of the other network ports or at least change priorities. For example, if you wish to use the Modem Port rather than the Printer Port, then uncheck the "Printer Port" checkbox. Now click and hold on the Modem Port network port and drag it to the top of the list so that a dark bar appears above all of the other network ports. Now release the mouse button and the Modem Port will be the primary network port when attempting a connection.
    4. Now select the "Show:" pop-up list and choose the port to which your modem or terminal adapter is connected ("Modem Port" or "Printer Port").
  7. With the desired USB modem, USB terminal adapter, or serial port ("Modem Port" or "Printer Port") selected in the "Show:" pop-up list, you are ready to finish setting up the dial-up connection information:
    1. Set up the appropriate information in the TCP/IP tab.
    2. Set up the appropriate information in the PPP tab.
    3. Set up the appropriate information in the Proxies tab.
    4. Select the Modem tab and select the desired Multi-Tech Mac modem script from the "Modem:" pop-up list.
    5. Click on the "Apply Now" button.
  8. You are now ready to use the Internet Connect application to test your dial-up connection.
Models: ISIHP-30
How I do I install the modems into Windows ?
TAPI is not currently supported by the ISIHP-30 modems, so installing them under Windows is unnecessary.
Models: ISIHP-30
How many cards can be installed in one computer ?
The maximum number of cards that has been tested in one system is four; however, the maximum installation capacity is not known.
Models: ISIHP-30
How many ports does one ISIHP-30 PCI card provide ?
The ISIHP-30 provides up to 30 Asynchronous COM ports, 30 NDIS RAS ports, or any combination of the two up to 30 total ports.
Models: ISIHP-30
I downloaded the Mac modem scripts, but now what do I do with them?
The desired modem scripts should be placed in the Modem Scripts folder. The path to the Modem Scripts folder in Mac OS 8.x and Mac OS 9.x is as follows: "System Folder:Extensions:Modem Scripts". The path to the Modem Scripts folder in Mac OS X is as follows: "/Library/Modem Scripts" in the root of the Mac OS X installation partition or drive. In Mac OS 8.x and Mac OS 9.x, make sure you close the Modem control panel before installing the modem scripts, otherwise the Modem control panel won’t see the new modem scripts until it is closed and opened again. In Mac OS X, make sure you quit the System Preferences application (don’t just close the window) before installing the modem scripts, otherwise the "Modem:" pop-up list in the Modem tab of the Network pane will not show the new modem scripts. If the System Preferences application was open during installation of the modem scripts, then quit System Preferences and open it again.
Models: ISIHP-30
What is the ISIHP-30 ?
The ISIHP-30 is a high-capacity full length PCI card that has a European-PRI digital access interface. This hybrid ISI server card has built-in V.90 central site modems and ISDN ports for dial-in remote access. The modems also support dial-in and dial-out Class 1 and Class 2 fax.
Models: ISIHP-30
What Line parameters does the ISIHP-30 support ?
The ISIHP-30 supports the following line parameters: E1-FAS framing (with or without CRC error correction), HDB3 Line Coding, PRI-European ISDN (Net 5) Switch Type.
Models: ISIHP-30
What minimum hardware requirements does my server need to meet ?
The ISIHP-30 requires 64 MB of memory and a 233 MHz Intel® or compatible processor in the host server.
Models: ISIHP-30
What should I do to configure my modem if I don't have a Multi-Tech MacKit?
To set up a Multi-Tech serial modem using another vendor's serial cable:
  • Configure the cable as shown in the figure below. For more information, see the mac.txt document on our FTP server (ftp://ftp.multitech.com/mac-scripts/mac.txt).
  • From your Mac, go to Apple Menu--Control Panel--TCP/IP. If you are running an older MacOS, go to Config.PPP&Mac TCP.
  • In the init string box, type AT&F&D0.
Mac-to-Modem Cable Diagram
Models: ISIHP-30
What type of ports does the ISIHP-30 provide ?
The ISIHP-30 provides NDIS RAS ports and VCOM Asynchronous Serial Communication ports.
Models: ISIHP-30
What versions of Windows does the ISIHP-30 support ?
The ISIHP-30 will operate under Windows NT 4.0 Server with Service Pack 3 (or higher) applied or under Windows NT 4.0 Workstation with Service Pack 3 (or higher) applied.
Models: ISIHP-30
Why is it, after adding the MTSWAN Adapter and rebooting the Server, new RAS-capable devices are not present ?
MTSWAN ISDN ports must be added to RAS before the server is rebooted. To enable these ports, do the following: Go to the Network Applet/Adapters/Add/Have Disk. Install and configure the MTSWAN Adapter. The install shield will indicate the adapter was installed correctly; select OK. Do NOT close the Network Applet, go to the Services tab and edit the properties of Remote Access. MTSWAN ISDN ports are now available as RAS capable devices. Add the new devices, configure RAS appropriately and then close the Network Applet and reboot.
Models: ISIHP-30

 
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  This document was last modified on: 7 March 2005 4:08:07 PM
  Mounds View, MN - U.S.A.