Multi-Tech Overnight Replacement Service

Multi-Tech Gives You Peace-of-Mind

Success is about communication. Multi-Tech is about making it easier. Our products are known for their reliability, performance and flexibility. We understand that mission-critical information must be accessible when you need it, where you need it, with no time for product failures. That’s why we created our Overnight Replacement Service. By signing on to the service, we will eliminate your concerns regarding downtime on your network.

What's it for?

We have developed the Multi-Tech Overnight Replacement Service for our U.S. customers to provide fast replacement for equipment failures. So fast, that delivery is made overnight.

• Reduces downtime
• Maximizes equipment reliability and availability
• Streamlines problem resolution
• Includes all overnight shipping charges
• One-time fee
• Two year coverage for specified failed equipment
• Replacement equipment will be functionally equal
• Contract is renewable every two years*

* Contract renewed until product is deemed obsolete.

How does it work?

Once you purchase the Overnight Replacement Service…

1. Call Multi-Tech Systems Technical Support department at 1-800-972-2439 (763-785-3500), Monday through Friday, 8:30 a.m. to 5:00 p.m. CST. A Multi-Tech technical support representative will help to determine the equipment problem. If the Multi-Tech representative determines that the equipment has failed, Multi-Tech will arrange for an overnight replacement of a functionally equal unit.
2. Upon receipt of the replacement equipment, return the failed equipment to Multi-Tech Systems.
3. Multi-Tech’s original manufacturer’s warranty on the equipment must not have expired at the time the Overnight Replacement Service is purchased.

How much does it cost?

Sign Up Now!

This entire Overnight Replacement Contract, including the service agreement, is available to download in PDF format.

Terms:

The Multi-Tech Systems Overnight Replacement Service operates under the following terms. Please be sure to read these terms carefully.
Multi-Tech offers this Overnight Replacement Service on selected Multi-Tech products to serve as an addendum to the products warranty. This Overnight Replacement Service offers two-year replacement service for a one-time fee.
The purpose of this agreement is to provide the customer with an overnight replacement during the specified time period (two years after the effective date of this agreement) for the Multi-Tech products listed in this agreement, if the product(s) should cease functioning, as determined by Multi-Tech. The Overnight Replacement Service becomes effective when full payment and the signed agreement are received by Multi-Tech. This agreement shall remain in effect for a period of two years beginning on the date of the execution of this agreement.
The Overnight Replacement Service only covers the units specified in this agreement. A unique serial number identifies all equipment.
Multi-Tech agrees to use reasonable business efforts to deliver a functionally equal replacement unit to an overnight express carrier on the same business day so as to make delivery to the customer on the next business day. Calls received after 12:00 noon Central Standard Time (CST) may not be processed until the next business day. Overnight replacement is limited to destination addresses within the United States serviced by overnight express carriers.
Multi-Tech does not offer on-site service to resolve any problems in connection with the installation of replacement units. Multi-Tech will, however, provide on-line support and troubleshooting from its headquarters. Multi-Tech’s technical support may be reached toll free at 1-800-972-2439.
The replacement equipment becomes the property of the customer and the defective/failed equipment becomes the property of Multi-Tech.
The replacement equipment is covered by this Overnight Replacement Service for the remainder of the original two-year term of this agreement. No new warranty is given by Multi-Tech on the replacement equipment.
Multi-Tech agrees to pay all transportation charges incurred in the overnight shipping of the replacement equipment. Return of the defective/failed equipment and transportation charges to Multi-Tech are the responsibility of the customer. The defective product should be returned to Multi-Tech within ten days of receiving the replacement unit. In the event that the defective unit(s) are not returned to Multi-Tech within ten days, the customer agrees to pay Multi-Tech for the defective unit, at Multi-Tech’s Manufacturer’s Suggested Retail Price which is current and in effect at the time of the replacement.
Multi-Tech shall not be liable for any costs incurred by the customer related to this agreement, including but not limited to travel, communications, telephone company charges, technical troubleshooting, down time, training, customer services and equipment installation unless such costs have been approved in advance and in writing by Multi-Tech.
This agreement does not apply to any units which have been damaged by lightning, storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than one for which they were manufactured, repaired by the customer or any party without Multi-Tech’s written authorization, or used in any manner inconsistent with Multi-Tech’s instructions. Multi-Tech’s entire obligation under this agreement shall be limited to repair or replacement of any units that prove defective, or at Multi-Tech’s option, issuance of a refund of the purchase price.
MULTI-TECH MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
MULTI-TECH WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, NOR IS IT LIABLE FOR MORE THAN THE ORIGINAL PRICE OF THE FAILED EQUIPMENT.
This agreement shall be construed under the laws of the State of Minnesota, the principal place of business of Multi-Tech, and supersedes any prior agreement, verbal or written, which may exist between Multi-Tech and Customer pertaining to the same general subject matter. This agreement constitutes the entire agreement between the parties.
Multi-Tech and/or Customer reserves the right to submit any controversy arising under this agreement to the American Arbitration Association for settlement by arbitration to be held in the County of Ramsey, Minnesota in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any Court having jurisdiction thereof. Failure of either party to perform any of the covenants of this agreement by reason of acts of God, strikes, labor disputes, war, transportation delays, unavoidable casualties, or any other cause beyond its control shall not constitute a breach of this agreement.
Failure of either party at any time to require performance of any provision of this agreement shall not affect the right to require full performance thereafter, and the waiver by any party of a breach of such provisions shall not be taken or held to be a waiver of any subsequent breach or as nullifying the effectiveness of such provision.
This agreement is not assignable by the Customer without the prior written consent of Multi-Tech.
This agreement must be signed by a Multi-Tech sales manager and a duly authorized representative of the Customer. Supplementary memoranda, agreements, and notices which modify this agreement must also be signed by personnel of both parties who would originally have been qualified to execute this agreement.
The Overnight Replacement Service begins upon Multi-Tech receiving the completed agreement and full payment.  This agreement can be renewed every two years until Multi-Tech declares the product to be obsolete.

If you require additional information, please contact Customer Service at (888)288-5470.

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